SUMMARY: Responsible for providing, designing, tracking and implementing training for all Black Oak Casino Resort Team Members and supports other Tribal Business training needs.
Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Develops and implements training programs to meet the needs of Tribal business entities.
- Maintains the training records for Management, Team Members and departmental programs conducted by the Training department.
- Researches, develops and conducts training to help meet the overall objectives of individual departments and those of Black Oak Casino Resort.
- Consults and assists departments in the design, development and implementation of standard training programs.
- Ensures all mandatory training is conducted in a timely manner.
- Remains current with training trends and techniques.
- Coordinates all external or Guest trainers invited to Black Oak Casino Resort to train Team Members.
- Publishes monthly Training calendar and updates Training bulletin board.
- Trains department Trainers, providing professional Training preparation and support.
- Conducts Training audit and provides feedback to departmental Trainers regarding job skills.
- Provides excellent guest service to internal and external Guests.
- Conducts training for outside entities as required.
- Performs other duties as assigned.
Mandatory Requirements:
- Must be at least 21 years old.
- Must possess a high school diploma, G.E.D., or equivalent.
- A Bachelor's degree in Communications, Instructional Design, or a related field is preferred, though equivalent work experience will be considered.
- Must have two (2) years' training experience.
- Must possess strong organizational and project management skills.
- Must have excellent platform skills.
- Must have experience in curriculum development.
- Must be able to maintain the highly confidential nature of Human Resource work.
- Must be able to work effectively with all levels of the organization.
- Must be knowledgeable of computer programs and applications.
- May be required to possess and maintain a valid California driver license and Black Oak Casino driver's permit.
- Must be able to pass a mandatory drug test.
- Must be able to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
- Must possess excellent communication and writing skills.
- Must be able to communicate proficiently in English.
Physical Demands:
- Must be able to lift at least 25 pounds and occasionally more with assistance.
- Must be physically able to perform all job requirements.
Work Environment:
- Must be able to work in a non-smoke free environment.
- Must be able to work in a noisy environment.
- Must be able to work all shifts, weekends, holidays and special events.