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Training Specialist / Tier 1 FaaS (OCFO) – ESAG

BizFirst

Melbourne, Florida

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Analysis Skills, Business Administration, Certified Public Accountant (CPA), Consulting, Customer Support/Service, Customer/Client Research, Federal Government, Finance, Financial Management, Financial Operations, Financial Strategy, Financial Systems, Frequently Asked Questions (FAQ), Government, Help Desk, Knowledge Base, Knowledge Transfer, Leadership, Microsoft Product Family, Microsoft SharePoint, Operational Support, Operations Management, Productivity Management, Resolve Customer Issues, ServiceNow, Training Program, Training/Teaching, United States Citizen, User Documentation, Windows Communication Foundation (WCF)
LOCATION
Melbourne, Florida
POSTED
11 days ago

Training Specialist / Tier 1 FaaS (OCFO) – ESAG<\/span><\/b>
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BizFirst is assisting our client with recruiting a full -time Training Specialist / Tier 1 Finance as a Service (FaaS)<\/b> professional to support the Office of the Chief Financial Officer (OCFO) under the Enterprise Space Activity Group (ESAG) within the U.S. Space Force. Our client is a boutique consulting firm focused on providing specialized strategic, financial, and operational solutions to federal defense agencies.<\/span>
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Secret Clearance Required<\/span><\/b>
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What You Will Do<\/span><\/b>
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As a Training Specialist / Tier 1 FaaS<\/b> professional, you will be responsible for designing, developing, and delivering financial training programs and supporting first -level Finance as a Service (FaaS) operations for OCFO stakeholders. You will engage directly with financial users, support helpdesk -style inquiries, and facilitate the adoption of new financial systems and practices through targeted training and knowledge transfer. This role bridges technical financial processes with accessible training delivery to improve user capability and operational understanding.<\/span>
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Responsibilities<\/span><\/b>
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  • Develop, update, and deliver training materials and sessions on OCFO financial systems, tools, and processes<\/span>
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  • Provide Tier 1 FaaS support, answering user inquiries and guiding resolution of basic financial or system -related issues<\/span>
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  • Collaborate with subject matter experts to translate financial policies and procedures into training content<\/span>
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  • Maintain user guides, FAQs, job aids, and other enablement materials in collaboration with OCFO leadership<\/span>
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  • Track and analyze training effectiveness, adjust materials based on user feedback, and ensure knowledge transfer goals are met<\/span>
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  • Support onboarding training for new financial personnel across the ESAG enterprise<\/span>
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  • Utilize platforms such as ADVANA, Microsoft Teams, SharePoint, and ServiceNow (or similar ticketing tools) for support operations<\/span>
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  • Deliver briefings, host webinars, and respond to financial system questions in real time or through scheduled training events<\/span>
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  • Coordinate closely with Tier 2 and Tier 3 support teams for issue escalation and knowledge base improvement<\/span>
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    Required Qualifications<\/span><\/b>
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    • Bachelor's Degree (any field)<\/span>
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    • Experience Requirements (one of the following):<\/span>
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      • 10 years of financial management experience in a Working Capital Fund (WCF) environment, OR<\/span>
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      • 5 years of WCF experience PLUS one of these credentials:<\/span>
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        • Masters in Business Administration (MBA)<\/span>
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        • Certified Defense Finance Manager (CDFM)<\/span>
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        • Certified Government Financial Manager (CGFM)<\/span>
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        • Certified Public Accountant (CPA)<\/span>
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        • Preferred: Experience in accounting operations management<\/span>
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        • Security Clearance: Secret or higher.<\/span>
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          Benefits<\/span><\/b>
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          • Family Health Care (54% cost covered for the entire family)<\/span>
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          • Family Dental (54% cost covered for the entire family)<\/span>
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          • Family Vision (54% cost covered for the entire family)<\/span>
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          • Flexible Spending Account<\/span>
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          • Overutilization bonuses for Time and Materials (T&M) contracts<\/span>
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          • Lifetime Event Bonuses (e.g., child, marriage)<\/span>
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          • Profit -sharing arrangement for any work brought into the company<\/span>
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          • Unlimited Leave with Approval<\/span>
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          • 401k – 100% employer match on first 4% invested<\/span>
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          • $1,000 annual training budget<\/span>
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            Job Type<\/span><\/b>
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            Full -time, Permanent Position
            W2 preferred but 1099 considered<\/span><\/p>

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            Work Authorization / Clearance<\/span><\/b>
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            • U.S. Citizen; Active Secret Clearance Required<\/b><\/span>
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              Work Location: <\/span><\/b>Melbourne, Florida<\/span>
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About the Company

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BizFirst