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Training Specialist Sr.

Axelon Services Corporation

  • Alameda, CA
  • 6 days ago
  • $51 Per Hour

Highlights

SUMMARY This role designs the training interventions required to execute the organization s learning strategy, ensuring employees and BPO partners have the skills needed to support Client s Client products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors. The role partners with subject matter experts across Client to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.

Numbers & Facts

LocationAlameda, CA
Salary$51 Per Hour

Description

Title: Sr. Training Specialist
Location: Alameda, California (Hybrid 4 days onsite/week)
Pay: 51/hr

SUMMARY
  • This role designs the training interventions required to execute the organization s learning strategy, ensuring employees and BPO partners have the skills needed to support Client s Client products, technical troubleshooting, compliance/complaint handling, customer service, and quality assurance behaviors.
  • The role partners with subject matter experts across Client to design, implement, evaluate, and administer global Customer Experience training programs delivered through a mix of document based, video/audio, and interactive media formats.
MAIN RESPONSIBILITIES
  • Apply advanced knowledge and skills in the design, development, and delivery of training programs, informed by training needs analyses and stakeholder input.
  • Design, resource, and deliver learning solutions including eLearning, ILT, virtual sessions, workshops, TTT, and structured OJT that align with organizational goals.
  • Establish and maintain global LMS structure, version control, compliance tracking, and adherence to LMS policies across regions.
  • Develop and integrate knowledge checks and evaluations to ensure comprehension and continuous learning.
  • Coordinate training compliance and record keeping across all Customer Service teams, including regional and BPO teams.
  • Collaborate with SMEs to ensure content accuracy, completeness, and alignment with quality/regulatory requirements in a highly regulated environment.
  • Manage vendor resources supporting content development, ensuring adherence to standards, timelines, and quality expectations.
  • Monitor, evaluate, and report on training program effectiveness; maintain program and individual training records.
  • Apply continuous improvement practices to global training materials, processes, and systems.
  • Stay current with innovations in learning, education, instructional design, and learning technologies.
CHARACTERISTICS
  • Ability to work independently with regular check ins and feedback.
  • Ability to produce creative work within an established branded framework.
  • Ability to capture, apply, and monitor key project details in an organized, repeatable manner.
  • Ability to pause and resume large projects without loss of documentation or momentum.
  • ACCOUNTABILITY, SCOPE AND IMPACT
  • Reports to Manager, Global Customer Service Learning
  • Owns global curricula from needs assessment through recommendation, design, build, delivery, and evaluation.
QUALIFICATIONS
Must-Haves
  • Portfolio showing design aptitude, application of adult learning principles, and iterative, holistic instructional design (Will NOT be considered without portfolio).
  • 5+ years experience creating learning content in document, video/audio, and interactive formats.
  • Excellent video/audio editing and graphic design skills.
  • Expert-level proficiency in learning creation software, including these specifics:
  • PowerPoint (required)
  • Articulate / Rise 360 (required)
  • Adobe After Effects/Premiere/Photoshop /Illustrator (required)
  • LMS administration experience.
  • Bachelor s degree in English, Education, Graphic Design, Instructional Design, Film, or a closely related field (or equivalent demonstrated expertise/experience).
  • Excellent written and verbal communication, presentation, and facilitation skills.
  • Experience with call center technologies, CRM or service ticket systems in a quality-focused environment.
  • Advanced proficiency with Microsoft Office tools.
Nice-to-Haves
  • Experience with Allego LMS.
  • Strong facilitation skills for TTT, project status meetings, and cross-functional communication.
  • Healthcare or medical device industry experience.
  • Master s degree in educational technology, instructional design, or related field (or equivalent demonstrated expertise).
  • Project Management certification (PMI) or significant project management experience.

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