| Location | Northville, MI |
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Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job Summary
The Training Specialist, Intermediate administers, organizes and conducts training and educational programs in connection with management and promotional development, on-the-job training, and employee orientation. Responsibilities also include maintaining records of training activities and employee progress and monitors effectiveness of programs.
The Intermediate Training Specialist knows and applies the fundamental concepts, practices, and procedures of their laboratory section. Performs work that is varied that requires a unique set of
interpersonal and relationship skills. Evaluation, originality is required to ensure appropriate training occurs without compromise to operations.
Responsibilities*
Provide high quality phlebotomy training in adult, pediatric, capillary and alternate venous access devices
Manage and update phlebotomy procedures to ensure consistency with inpatient and outpatient procedures and CLSI guidelines.
Manage and develop the continuing education program for Satellite Support personnel, including annual plan listing quarterly programs/topics for staff
Monitor staff Cornerstone plan and verify UMHS mandatory competencies and unit competencies are met, communicate with Allied Heath Associate and Supervisors.
Support supervisors in completing staff annual phlebotomy competencies
Maintain and update annual phlebotomy and indwelling competency program including new training materials
Coordinate with supervisor's consistency of ordering and phlebotomy throughout Satellite Support to optimize and implement a LEAN environment
Assist Manager in development or implementation of projects, as necessary
Attend one professional development class every six months to develop training and project development skills
Customer Service
Provide total customer focus to meet the needs of every customer, internal and external, including medical staff, laboratory staff, patients, and families.
Provide timely feedback to Supervisor, Associate Supervisor and Manager regarding employee performance.
Act as liaison between laboratories as needed. Be a reference for up-to-date changes in procedure, changes to industry standards and collection/processing/testing issues.
Communicate changes/updates and provide in-services as needed.
Competencies
Assess and maintain annual competencies for all sections, provide feedback to leadership, and be available for retraining when applicable.
Professional Development
Fulfill departmental continuing education requirement.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Provide phlebotomy technical support to staff
Serve as a preceptor for staff once port access training is completed by nursing
Assure phlebotomy and indwelling policy and procedure manuals are current and uniform throughout all sections
Communicate with Satellite Support staff of any changes to phlebotomy and indwelling policies and procedures
Create and dispense new employee orientation and training material to supervisors.
Observe employees and assess their readiness for pediatric training
Assist in writing procedures for Satellite Support
Manage employee roles in Master Control, push out training courses as needed, update procedures, create new procedures, and serve as a resource for Master Control
Communicate with manager, intermediate supervisors and associate supervisors as necessary
Communicate with inpatient and outpatient supervisors to coordinate training of staff
Notify supervisors and staff of any phlebotomy procedural/equipment changes/updates
Demonstrate a high level of professionalism in interactions with UMHS staff and patients
Required Qualifications*
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
High school diploma
Working experience in area of training
2-5 years of professional experience
Requires frequent standing, walking, sitting, hand pipetting for long periods of time and the ability to lift 25 lbs
Desired Qualifications*
Bachelor's or an associate degree with equivalent experience.
Knowledge of testing performed in various laboratories.
Familiarity with industry standards and best practices
Thorough knowledge and experience in Pediatric and Adult techniques, including indwelling, port access and capillary procedures required.
Ability to translate complex problems and concepts into training.
Experience in instructional methods and/or development of programs is desired.
Must have the ability to organize and prioritize work, communicate effectively, recognize problems and take appropriate action, and work independently.
Must be able to work in a diverse workforce.
Strong presentation skills
Experience with Microsoft Office applications
Experience with SCCSoft Computer
Experience with Epic Systems Software
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Schedule
This full time, 40 hour position is generally on the day shift but may require evenings and Saturdays.
Work Locations
This position will rotate among Point of Care sites throughout South East Michigan as needed.
Additional Information
WORKING CONDITIONS:
Works with infectious disease and/or hazardous materials.
May have exposure to noise from laboratory equipment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.