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Training Specialist II
- Location: Louisville, Kentucky 40202
- Employment type: W-2 Hourly
- Work model: On-site
- Posted 4 weeks ago
- Job ID: JPC - 209503
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Job Description
Job Summary: Training Specialist II - Louisville, KY (Hybrid)
About the Role
Join our dynamic Customer Service Operations Support team as a Training Specialist II, where you'll design, deliver, and elevate the Contact Center training curriculum. You'll play a pivotal role in ensuring our workforce is equipped to provide exceptional customer experiences, acting as both a content creator and subject matter expert. This hybrid contract position offers flexibility (Tues-Thurs in-office, any KY location), exposure to utility industry best practices, and tangible career growth in a supportive, collaborative environment.
Responsibilities
- Lead the creation, improvement, and delivery of instructor-led and eLearning training modules, job aids, and assessments for technical and operational topics.
- Facilitate engaging training sessions, workshops, and demonstrations for new hires and existing staff within the Contact Center.
- Partner with operational and product teams to identify training needs, close knowledge gaps, and align on future requirements.
- Manage and report on training program participation, assessment outcomes, retraining needs, and continuous improvement initiatives.
- Develop and implement assessment criteria to track program effectiveness and drive actionable enhancements.
- Stay current on industry-leading training methods and leverage learning management systems to deliver impactful experiences.
- Build strong internal and external relationships for knowledge sharing and best practice adoption.
- Commit to emergency/storm roles as needed for company-wide service restoration efforts.
Required Skills and Experience
- Bachelor's degree or minimum five years of progressive training experience (utility background preferred but not required).
- Proven ability to design and facilitate technical and operational training for classroom and e-learning environments.
- Exceptional facilitation, organizational, and time management skills; adept at handling multiple programs and stakeholders.
- Strong command of modern training methods, platforms, and learning management systems (LMS); proficiency in Microsoft Office suite.
Preferred Skills
- Experience with electric or gas utility policies, systems, and compliance in a regulated environment.
- Familiarity with Rhode Island regulations or customer experience standards.
Benefits
- Flexible hybrid schedule: work from any KY office location with manager support.
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Job details
Job ID JPC - 209503
Location Louisville, Kentucky, United States
Work Model On-site
Employment Type W-2 Hourly
Job Type Contract
Experience 2-5 years
Industry Energy - Utilities - Gas - Electric
Posted September 16, 2026
Skills progressive training
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