Training Specialist - Financial Solutions Knowledge Group FSKG

Training Specialist - Financial Solutions Knowledge Group (FSKG)

Location

New York

Business Area

Sales and Client Service

Ref #

10054396

Description & Requirements

The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team

The Financial Solutions Knowledge Group is responsible for building and delivering thoughtful training programs that support the execution of Bloomberg strategy across Financial Solutions. The team strategizes together with senior management in order to design, organize, schedule and execute large scale trainings so that our clients can be served in the best possible way by the most knowledgeable salesforce.

What's the role?

This role, reporting to the Regional Financial Solutions Knowledge Group Team Leader, will be responsible for all matters related to developing and maintaining the skills and knowledge necessary to the success of our Bloomberg Financial Solutions employees in the region. Trainings can be in-person or remote, live or on-demand, synchronous or asynchronous, or web-based. A sophisticated learning management system keeps track of all learning activities in real time. Subject matter ranges from basic financial concepts to options pricing theory. Trainings also include sales models, behavioral heuristics, navigating complex organizations.

We will trust you to:

• Be able to propose ad-hoc trainings as solutions to business challenges
• Define and design programs that are aligned with department strategy and have clear business impact
• Understand and incorporate industry, competitive and market trends in class design
• Develop methods to measure training success and to collect feedback
• Create resources, communication, websites, enrollment processes around each training program
• Have a vision for the future of the team, current industry trends, and be able to drive new initiatives
• Manage and run a training calendar and coordinate all logistical processes from start to finish

You will need to have:

• 3+ years of a proven track record working within customer support or sales organizations
• Ability to investigate, understand and improve complex and highly detailed processes
• Comprehensive understanding of the Enterprise Sales process and the full Book-of-Business offerings. Deep knowledge of Tier 1 and Tier 2 client workflows and industry trends across the financial markets
• Ease of learning new software like file sharing systems, learning management systems or video editing
• Attention to detail, keen observation skills and time management skills
• The drive to both gain and share knowledge
• The ability to solve unstructured problems
• A talent for managing without authority, influence up and network
• Strong presentation and communication skills
• A "make it happen" personality and the ability to work under pressure and to deal with tight deadlines

We'd love to see:

• Passion for learning and development
• Keen interest in the latest methods and practices in the education space
• Drive and curiosity with excellent work ethic

Salary Range = 125,000 - 200,000 USD Annual + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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