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Client Success Manager Larkin Benefit Administrators
Roseville, CA4 days ago
| Location | Sacramento, CA |
| Job Title | Training / Organizational Change Management (OCM) Lead | ||||||||
| Client Company/Dept. Name | CalHFA | ||||||||
| Address | 500 Capitol Mall, Suite 1400 | City Name | Sacramento | State Name | CA-California | Zip Code | 95814 | If others (Address) | |
| Duration of the project | Project Start Date | 11/1/2026 | Project End Date | 1 | Due date for Resume submission | 9/22/2026 | |||
| No. of Openings | 1 | No. of Maximum Submissions | 1 | ||||||
| Job Description | Key Responsibilities • Training curriculum: design and deliver role-specific training for IT staff, service desk, administrators, and end users, plus complete system documentation, admin guides, and configuration playbooks. • CalHFA-specific playbook: co-author the CalHFA-specific workflow playbook with the Business Analyst, tailored to CalHFA's processes and terminology. • Adoption & change management: plan communications and adoption activities across IT, HR, Finance, and Administrative/Marketing user groups to drive usage of the new platform. • Go-live support: support go-live hyper-care and post-launch stabilization from a training/adoption perspective, addressing user-readiness gaps as they surface. • Knowledge base: own delivery of the complete training curriculum and knowledge-base content required at go-live. | ||||||||
| Skill set info | Required Qualifications — Mandatory 6+ years training design and organizational change management; 3+ years supporting ITSM/ServiceNow rollouts • Minimum 3 years designing and delivering end-user training and adoption/change-management programs for a ServiceNow (or comparable ITSM) rollout, including at least one California state or local government client. • Prior experience developing training curricula and change-management communications for a U.S. public-sector agency audience spanning IT staff, service desk agents, administrators, and general end users. • Demonstrated instructional-design experience (curriculum development, admin guides, knowledge-base content). Preferred Qualifications • Prosci or equivalent change-management certification. • Experience supporting multilingual training content and accessible (WCAG 2.1 AA) training materials. | ||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | Hybrid | ||||||||
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