Training Manager - FRM

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Manager, Field Reimbursement Training is responsible for the strategic development, implementation, and continuous improvement of training programs supporting Field Reimbursement Managers (FRMs) across multiple pharmaceutical manufacturer programs and therapeutic areas. This role ensures FRMs are equipped with the knowledge, skills, and competencies necessary to deliver exceptional reimbursement education, patient access support, and customer engagement while maintaining compliance with all client, regulatory, and company standards.

The Training Manager partners closely with Operations, Program Leadership, Client Services, Clinical, Compliance, Quality, Human Resources, Learning & Development, and Business Development to develop scalable onboarding, certification, and continuing education programs that support new product launches, existing programs, and organizational growth.

Essential Responsibilities

Training Strategy & Program Development

• Develop and execute the enterprise-wide FRM training strategy.
• Design, implement, and maintain standardized onboarding programs for Field and Virtual FRMs.
• Develop role-specific learning paths for new hires, experienced FRMs, team leads, and managers.
• Create scalable training solutions that support multiple manufacturer clients and therapeutic areas.
• Lead the development of certification programs to ensure competency prior to independent customer engagement.
• Continuously evaluate and enhance training content based on industry changes, client feedback, business needs, and reimbursement landscape updates.
• Establish best practices that promote consistency across all FRM programs.

Curriculum Development

Develop and maintain comprehensive learning materials including:

• Instructor-led training
• Virtual instructor-led training
• Self-paced eLearning modules
• Standard Operating Procedures (SOPs)
• Job aids and quick reference guides
• Reimbursement playbooks
• Case studies
• Interactive workshops
• Role-play exercises
• Competency assessments
• Knowledge checks
• Coaching tools
• Manager development resources

Reimbursement & Access Education

Develop and deliver training on topics including:

• Patient access and reimbursement fundamentals
• Medical and pharmacy benefit processes
• Benefit investigations
• Prior authorizations
• Appeals and denials
• Specialty pharmacy distribution models
• Buy-and-bill reimbursement
• Coding and billing fundamentals
• Government and commercial payer processes
• Patient support programs
• Financial assistance programs
• HUB operations
• Payer policy interpretation
• Healthcare reimbursement trends
• Product-specific reimbursement considerations

Customize training to support a wide variety of therapeutic areas and manufacturer-specific program requirements.

Product & Program Launch Support

Partner with cross-functional teams to support:

• New client implementations
• Product launches
• Label expansions
• New indication launches
• Program enhancements
• National meetings
• Regional meetings
• Continuing education initiatives
• Refresher training
• Launch readiness activities

Ensure training programs align with program objectives and client expectations while supporting successful operational execution.

Coaching & Professional Development

• Provide ongoing coaching and mentorship for Field and Virtual FRMs.
• Conduct field observations, virtual coaching sessions, and competency evaluations.
• Identify performance gaps and develop targeted improvement plans.
• Support leadership development initiatives for emerging managers and team leads.
• Foster a culture of continuous learning and professional growth.

Cross-Functional Collaboration

Collaborate with:

• Operations Leadership
• Program Directors
• Client Services
• Business Development
• Clinical Teams
• Compliance
• Quality Assurance
• Human Resources
• Recruiting
• Learning & Development
• Analytics
• Technology and Systems Teams

Support organizational initiatives through effective communication and cross-functional partnership.

Performance Measurement

Develop and monitor key training metrics including:

• Training completion rates
• Certification success
• Competency assessment scores
• Coaching effectiveness
• Quality performance
• Employee readiness
• New hire time-to-productivity
• Client satisfaction
• Operational performance indicators

Prepare executive-level reporting and provide recommendations for continuous improvement.

Compliance

Ensure all training materials and programs comply with applicable:

• FDA regulations
• HIPAA requirements
• OIG guidance
• Manufacturer policies
• Company policies and SOPs
• Privacy regulations
• Industry compliance standards

Partner with Compliance and Quality teams to ensure training remains current and audit-ready.

Qualifications

Required

• Bachelor's degree or equivalent experience required.
• 5+ years of pharmaceutical patient access, reimbursement, specialty pharmacy, or healthcare services experience.
• 5+ years supporting Field Reimbursement, Patient Access, Case Management, or related customer-facing programs.
• 3+ years of training, coaching, learning and development, or leadership experience.
• Strong understanding of healthcare reimbursement processes and patient access services.
• Experience developing and delivering adult learning programs.
• Excellent presentation, facilitation, coaching, and communication skills.
• Strong organizational, project management, and leadership abilities.

Preferred

• Experience supporting pharmaceutical manufacturer clients.
• Product launch experience.
• Experience across multiple therapeutic areas.
• Leadership or people management experience.
• Knowledge of CRM platforms (Salesforce, Veeva, or similar).
• Experience with Learning Management Systems (LMS).
• Instructional design experience.

Core Competencies

• Adult learning principles
• Instructional design
• Training facilitation
• Coaching and mentoring
• Patient access and reimbursement
• Healthcare reimbursement processes
• Specialty pharmacy operations
• Project management
• Change management
• Cross-functional collaboration
• Executive communication
• Client relationship management
• Strategic planning
• Data analysis and reporting
• Problem solving
• Continuous improvement

Travel Requirements

• Approximately 15-20% travel based on business needs.

Travel may include:

• National meetings
• Client meetings
• New hire training
• Regional meetings
• Product launch meetings
• Leadership meetings

Success Measures

The successful Manager, Field Reimbursement Training will:

• Build and maintain a best-in-class enterprise FRM training program.
• Standardize onboarding and certification processes across all manufacturer programs.
• Reduce new hire time-to-productivity through effective training and coaching.
• Improve employee competency, engagement, and performance.
• Achieve high training completion and certification rates.
• Support successful client launches and program implementations.
• Drive continuous improvement through measurable training outcomes and operational excellence.
• Partner effectively with cross-functional teams to ensure consistent, high-quality execution across all therapeutic areas and client programs.

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.

• Although very minimal, flexibility to travel as needed is preferred.

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs

• Additional health support, including telehealth and Employee Assistance Program (EAP) services

• Company match on Health Savings Account contributions

• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000

• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability

• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting

• Paid Time Off (PTO) and Sick Leave to support work-life balance

• Team members receive nine paid holidays plus two floating holidays

• Opportunities for advancement in a company that supports personal and professional growth

• A challenging, stimulating work environment that encourages new ideas

• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace

• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.