Training Manager - Epic Certified

# Training Manager - Epic Certified Quest Diagnostics

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## Job Details

• Category: Technology
• Location: Secaucus, New Jersey
• Job Function: Information Technology
• Job Family: Software Engineering
• Shift: Day
• Employee Type: Regular Full-Time
• Work Mode: Hybrid (3 days in office & 2 days WFH)

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## Job Description

The training manager is responsible for communicating training policies and procedures across the organization and for overall coordination and management of training activities and trainers. The training manager is responsible for the overall implementation of your Epic end user training programs as well as ongoing education and maintenance of the training program after go live.

They are responsible for:

• Determining required training resources.
• Directing and managing training team staffing.
• Securing facilities and equipment for classroom training.

In addition, the training manager:

• Decides curriculum delivery methods.
• Oversees the creation and maintenance of a realistic training environment.
• Creates a course catalog and training schedule.
• Ensures all users are trained before they access the production environment.

Pay Range: $130,000 - $140,000 per year Salary offers are based on a wide range of factors including relevant skills, training experience, education, and where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

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## Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30 hours.
• Best-in-class well-being programs.
• Annual no-cost health assessment program.
• Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and HealthFlex Time.
• 6 Holidays plus 1 MyDay off.
• FinFit financial coaching and services.
• 401k pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• And so much more.

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## Responsibilities

### Administration and Planning

• Securing and maintaining a Learning Management System (LMS).
• Communicating with project leadership about training milestones, policies, and decisions.
• Designing the course offerings and course catalog in the LMS.
• Securing training rooms, workstations, printers, and other equipment needed for classroom trainings.
• Creating an efficient schedule for classroom training.
• Managing the Epic training environment.
• Preparing for the creation and build of the training environment.
• Providing support and troubleshooting issues that arise.
• Developing a training strategy which includes coordinating the training environments, refreshing schedules, and developing playground and practice environments.

### Managing the Training Team

• Recruiting staffing and hiring principal trainers for functional trainings staff.
• Developing and executing the credentialed trainer program to onboard classroom trainers.
• Managing principal trainers and training team tasks.
• Managing the physician training program.
• Assessing risks and issues associated with the training program.
• Developing training program.
• Determining the types of curriculum delivery methods (e.g., instructor-led classes, eLearning, and blended) that will be used during super user training and end user training.
• Setting training requirements for end user system access and getting buy-in on this decision from project and operational leadership.
• Developing post-live training for new hires, refresher training, optimization, upgrade training, etc.
• Acting as a change management and transition champion.
• Creating and executing an overall vision for the training program, including requesting support from project leadership.
• Outlining and forming additional educational plans as desired by the organization.
• Generating strong super user engagement during and after go-live.
• Transitioning from implementation to maintaining training after go-live.

### Long Term Training Management and Leadership

• Planning and executing a successful training program after the Epic system go-live.
• Creating a series of refresher training classes immediately following go-live.
• Overseeing skills enhancement training.
• Collaborating to develop Epic-specific training for new employees.
• Planning how to deliver new information about the system to end users before upgrades.

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## Qualifications

• Minimum 3 years training management experience.
• Application fundamentals classes at Epic.
• TED100: Overview of Training for Training Managers.
• Additional required and recommended classes and training tracks.

### Required

• Ability to work onsite with project team as needed.
• Travel: 10-15%.
• Bachelors degree or equivalent work experience.
• Certified Project Manager (CPM).
• English Required.

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## Additional Information

• Veterans: Quest Diagnostics honors our service members and encourages veterans to apply.
• Staffing Partners: While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
• Equal Opportunity Employer: Quest Diagnostics is an equal opportunity employer. Our policy is to recruit, hire, and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
• Reasonable Accommodation: Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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