Training & EHR Coordinator

This position serves as a hands-on education resource across VVHC locations, helping employees build and maintain the clinical, operational, and eClinicalWorks (eCW) skills needed to perform their roles safely and consistently. The Training & EHR Coordinator supports Valley View Health Centers by providing structured onboarding, ongoing clinical education, workflow training, and electronic health record support for new and current staff.

The Training & EHR Coordinator supports Valley View Health Centers by providing structured onboarding, ongoing clinical education, workflow training, and electronic health record support for new and current staff. This position serves as a hands-on education resource across VVHC locations, helping employees build and maintain the clinical, operational, and eClinicalWorks (eCW) skills needed to perform their roles safely and consistently. The role also provides BLS/CPR training and supports the EHR Manager with staff education, workflow adoption, testing, system changes, and other EHR-related initiatives. Training & EHR Coordinator Essential Functions Functional Area: Training, Onboarding & Staff Development Estimated Effort: 50% Develop, coordinate, and deliver standardized onboarding and role-specific training for new clinical and support staff in collaboration with Human Resources, site leadership, department leaders, and subject-matter experts Coordinate new-hire training schedules and learning plans to ensure required clinical, operational, and system education is completed in a timely and organized manner Provide instruction on VVHC clinical workflows, documentation expectations, patient safety practices, infection prevention, organizational policies and procedures, and other job-specific processes within the scope of the position Conduct orientation sessions, in-services, skills training, and other educational sessions in person or virtually as appropriate Conduct on-site follow-up with new staff during the initial weeks of employment to reinforce training, answer questions, and support successful integration into site workflows Assess staff understanding and competency, identify areas requiring additional support, and provide or coordinate follow-up education and remediation as needed Develop and maintain orientation guides, competency checklists, training modules, quick-reference materials, tip sheets, and standardized learning resources Plan and provide ongoing education for current staff based on organizational priorities, policy changes, quality initiatives, safety concerns, audit findings, performance gaps, and changes in clinical practice or workflow Provide education during staff meetings, department meetings, in-services, skills sessions, and other organizational training events Collaborate with managers and clinical leadership to identify knowledge or performance gaps and develop targeted education to address identified needs Provide refresher education and skills reinforcement when policies, workflows, clinical standards, or organizational expectations change Support consistency of clinical practice and workflow across VVHC locations by reinforcing approved standards and identifying opportunities for education or process improvement Maintain an organized library of current training materials, clinical education resources, and standardized training tools Maintain accurate documentation of training attendance, completion, competency, and follow-up activities using approved organizational systems, including MedTrainer when applicable Gather staff and leadership feedback, evaluate training effectiveness, and recommend updates to improve onboarding, education, and staff development activities Promote a culture of learning, professional development, accountability, patient safety, and continuous improvement throughout Valley View Health Centers Functional Area: Site-Based Education, BLS/CPR & eCW Support Estimated Effort: 40% Travel routinely among VVHC locations to provide hands-on education, workflow support, observation, coaching, and follow-up for new and current staff Support staff at the point of work by observing processes, answering training-related questions, identifying recurring learning needs, and reinforcing standardized VVHC workflows Serve as an approachable education resource for staff requiring additional instruction or reinforcement related to clinical processes, role-specific competencies, or eCW use Maintain instructor credentials necessary to provide organization-approved BLS/CPR training and certification in accordance with approved certifying organization requirements Coordinate and conduct BLS/CPR classes for new hires and current employees Maintain accurate records of BLS/CPR course completion, certification, and expiration dates Assist with scheduling and delivery of other required clinical, safety, or competency-based education when within the positions qualifications and assigned scope Provide eClinicalWorks (eCW) training for new and current staff, with emphasis on role-specific workflows, accurate documentation, efficient system use, and standardized organizational processes Create and update eCW training materials, quick-reference guides, tip sheets, and workflow instructions in collaboration with the EHR Manager Provide basic eCW user support and workflow coaching Identify recurring staff questions and training gaps and escalate technical, configuration, security, or system-level concerns to the EHR Manager or Information Technology as appropriate Assist the EHR Manager with testing, staff education, workflow implementation, system-change communication, new feature rollouts, and other EHR-related projects as assigned Reinforce adoption of approved eCW workflows across locations and provide feedback regarding workflow barriers, usability concerns, and opportunities for improvement Participate in testing or pilot implementation of new clinical technologies, electronic tools, or workflow changes Assist with staff communication and education related to implementation of new systems, tools, and workflows Functional Area: Service & Other Responsibilities Estimated Effort: 10% Serve on Valley View Health Centers and Community Action Committee teams or committees as assigned Participate in meetings, conferences, and training activities related to assigned responsibilities Assist with special projects, training needs assessments, educational material development, data collection, and other staff-development or EHR-support activities as directed Perform other duties necessary to support the organizations mission, vision, values, staff development needs, and continuous improvement objectives Minimum Requirements Education High School Diploma or GED Job-Related Experience Minimum of two (2) years of experience in a healthcare setting Demonstrated experience training, coaching, precepting, orienting, or supporting staff Strong working knowledge of Microsoft Office Ability to learn and teach electronic health record and training systems Licenses & Requirements Valid drivers license Automobile insurance Reliable transportation Current BLS/CPR certification or ability to obtain certification within thirty (30) days Must obtain and maintain an organization-approved BLS/CPR instructor credential within a timeframe established by VVHC People Management Experience Formal people-management experience is not required Demonstrated experience coaching, training, mentoring, precepting, or supporting staff is required Preferred Qualifications Associate degree in nursing, allied health, healthcare education, healthcare administration, or a related field Active RN, LPN, or other relevant clinical credential Experience working in an FQHC, ambulatory care, primary care, or community health setting Experience serving as a clinical educator, preceptor, trainer, or EHR super-user Experience with eClinicalWorks (eCW), MedTrainer, or similar healthcare technology Current BLS/CPR instructor certification Experience developing competency tools, training materials, or standardized learning resources Knowledge of FQHC operations, quality improvement, patient safety, and ambulatory clinical workflows Working Conditions Primary work is performed indoors in climate-controlled office and clinical environments Position requires routine travel among Valley View Health Centers locations Occasional schedule flexibility may be required to meet training needs Regularly requires sitting, using hands to handle objects, tools, or controls, reaching with hands and arms, and communicating verbally Frequently requires standing and walking Occasionally requires stooping, kneeling, crouching, or crawling Regularly requires lifting and/or moving up to 10 pounds Occasionally requires lifting and/or moving up to 25 pounds Position requires the ability to facilitate classroom and hands-on education Must be able to perform the physical activities necessary to demonstrate BLS/CPR skills