Training Director

Training Director | Edinburg | Chick-fil-A

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Chick-fil-A Careers and Jobs

• Chick-fil-A Careers
• Edinburg
• Training Director

Training Director

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Full-timePart-time

The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values-driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long-term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.

Key Responsibilities & Tasks

Training Program Development

• Design, implement, and continuously improve training systems for new hires, cross-training, and leadership development
• Create structured training plans for Front of House, Back of House, and Leadership roles
• Ensure training materials align with Chick-fil-A brand standards, operational procedures, and food safety requirements
• Maintain training documentation, checklists, and certifications

Onboarding & New Hire Training

• Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
• Coordinate orientation sessions that communicate Chick-fil-A values, culture, and service expectations
• Ensure new hires complete required Chick-fil-A Pathway and in-store training modules

Team Member & Leader Development

• Coach trainers and Business leads to effectively train and develop others
• Identify high-potential team members and support leadership pipeline development
• Partner with leadership to create individualized development plans
• Lead or facilitate leadership workshops and skill-building sessions

Training Execution & Quality Control

• Observe team members on the floor and provide real-time feedback and coaching
• Ensure consistency in service, speed, accuracy, and food quality through proper training
• Track training progress, performance metrics, and readiness for role advancement
• Address skill gaps and retraining needs promptly

Culture & Hospitality Excellence

• Model Chick-fil-A's core values and hospitality standards at all times
• Reinforce a positive, encouraging, and growth-oriented training environment
• Promote teamwork, accountability, and servant leadership

Collaboration & Communication

• Partner with Operators, Directors, and Leaders to align training goals with business objectives
• Communicate training updates, expectations, and progress to leadership
• Support store goals related to guest satisfaction, retention, and operational efficiency monthly

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Work schedule

• Weekend availability
• 10 hour shift
• Night shift
• Day shift
• Overtime

Chick-fil-A - Edinburg

1360 W University Dr, Edinburg, TX 78539, USA

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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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