Training Coordinator - Workflow Optimization Provider/Facility

Candidates must be local for required on-site training, as business needs dictate, at various MedStar Health locations in the Maryland/Washington DC area.  Mon-Fri 8:00-4:30 schedule with weekend rotation as business needs dictate.  

 General Summary of Position
Reporting to the Sr. Provider/Facility Trainer /Training Manager/Director supports and provides training in systems and processes for all MedStar Health entities both professional and facility systems and for workflows MedStar Physicians' Billing Services (MPBS/MURCO) and Affiliate associates. Develops/maintains all documentation, e-learning modules and training materials. Provides training and support to both client departments/hospitals, utilize numerous system functionalities to the highest level that their position requires; ensuring the expansion and improvement of the training curriculum and materials; assisting with end-user and systems testing data and process analysis, systems data conversion, systems go-live support and systems additions. Performs application testing, credit card installation and system analysis to improve the system.

Primary Duties and Responsibilities

• Answers calls, emails and process e-Security Access Request forms and request for credit card and banking supplies from client departments.
• Appraises, forecasts and determines desired set of future conditions and strategies required to achieve goals and objectives of organization within area of expertise.
• Documents application/client requirements, performs analysis and writes specifications.
• Enhances personal and professional growth through development of and participation in educational programs, current literature in-service meetings, online educational modules and workshops.
• Exemplifies Customer and Associate Relations standards in all activities in areas of service resource utilization high quality outcomes and effective communication.
• Participates and facilities associate departmental practice and User Group meetings as required
• Performs quality assurance functions and assists training management team in identifying additional training needs and support.
• Provides on-site and virtual go live support after installation and during system deployment and upgrades.
• Provides training in systems and processes to MedStar end users (i.e. leadership front end clinical users and MPBS/MURCO associates) virtually and in person
• Reports and documents consistent problems, issues and trends to senior management.
• Supports MPBS/MURCO physician/facility implementations and improvements to billing system by providing relevant information and expertise.
• Develops, updates and maintains all e-learning modules, instructional videos, job aids and training manuals. Ensures content is current, accurate and aligned with organizational standards.
• Collaborates with IS IDX team and other departments to support upgrades and new implementations of applications. Updates training materials to reflect changes in systems and processes ensuring users are proficient with the latest tools

Minimal Qualifications
Education

• High School Diploma or GED required 
• Bachelor's degree in any field preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 5-7 years Related experience required and
• 1-2 years supervisory or leadership experience required
• One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

• Working knowledge of computer systems. O365, AthenaIDX, MedConnect/Cerner apps, Invision, Articulate, Suite LMS Reporting etc.
• Excellent analytical skills.
• Excellent written and oral communication interpersonal and customer service skills.
• Excellent oral presentation and teaching skills.
• High energy level creativity and self-motivation essential.
• Ability to create e-learning modules and align with LMS requirements.
• Ability to work independently.
• Ability to work and thrive in team-oriented production and deadline driven work environment.
• Ability to function/train in classroom virtual and onsite locations.
• Ability to work remote and onsite at various MedStar Health locations as business needs dictate