Training Coordinator

ShipMonk Fulfillment Careers

Fort Lauderdale, Florida

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JOB DETAILS

SKILLS

Communication Skills, Content Development, Continuous Improvement, Distribution Services, Employee Retention, Establish Priorities, Event Management, Facilities Planning, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Operational Improvement, Operational Support, Operations Processes, Order/Customer Fulfillment, Organizational Skills, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Process Flow, Safety/Work Safety, Slack, Team Building, Training Program, Training Program Evaluation, Training/Teaching, Writing Skills, eCommerce

LOCATION

Fort Lauderdale, Florida

POSTED

4 days ago

Training Coordinators are essential to ensuring our Shipmonkers receive world class training and onboarding experiences, while also supporting our Operations teams in their pursuit of process excellence. As a training coordinator you will work collaboratively with Operations, HR, and other teams to facilitate new-hire orientations, coordinate training events across key stakeholder groups, revise, improve, and standardize job-specific procedures, and ensure adherence to all training-related processes. A successful candidate will have broad, hands-on experience in training execution, content creation and utilization, and a track record of strong performance in past roles, while also improving operational performance metrics around them.

This position is 2nd shift, Monday - Friday 5:30 PM - 2 AM with a target pay of $20.25/hr

What you'll do:

Support and execute the weekly training plan, per facility, per shift schedule
Support local continuous improvement and engagement initiatives, particularly those focused on Safety, Quality, Productivity, and employee retention
Coordinate the training Ambassador-identification and certification program
Support and validate new hire onboarding processes and Ambassador training methods
Support the site-level Associate Experience Week program, for new Salaried leaders
Lead and validate the Powered Industrial-Equipment (PIT) training program and associated trainer-standard work
Manage Asana–based ticketing system for training requests, and ensure tickets are actioned within expected timelines
Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs
Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
Fully understand operational processes/workflows and daily production goals
Have the ability to solve problems; react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Balance and prioritize multiple tasks
Maintain a positive attitude and presence on the floor, setting a good example for Ambassadors and team members alike

What you'll need:

Reliable attendance and punctuality.
Strong work ethic with the ability to manage-through multiple, competing priorities.
Previous experience in operations, preferably in e-commerce fulfillment or distribution center setting; comfortable with operations processes and flow.
Proven skills observing performance and identifying performance gaps.
Exceptional verbal and written communication skills; capable to work with operations leaders to understand ShipMonk processes and translate required outcomes to training materials/processes.
Proficient with MS Excel, MS PowerPoint, MS Word, Asana, Slack and other communication or productivity tools needed for the role.

Training Coordinator

ShipMonk Fulfillment Careers

Fort Lauderdale, Florida

About the Company

ShipMonk Fulfillment Careers

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