Training Coordinator

Benefits

Competitive health, dental, and vision insurance

Up to $3,000 in tuition reimbursement annually | Professional development and growth opportunities

6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar | 403(b) and 457 retirement

savings options

College paid life and disability insurance | Health and dependent care Flex Spending Accounts

Onsite fitness center and walking path | Up to 8 weeks paid New Child Leave

Onsite wellness screenings I Relocation assistance available

Lakeshore also offers generous paid time off starting with 15 days of vacation, 9 days of sick time,

6 days of personal leave,

10 holidays, and a one-week winter break.

Additional Perks:

Local discounts on food, entertainment, and events | Discounts on cell phone plans and rental cars

Common Read events | Culinary experiences from onsite emerging chefs | Identity theft protection

"Dress for your day" | Employee recognition and appreciation events

Campus closed six Fridays during the summer

Benefits begin the first of the month coinciding with or following hire.

For additional information on our vast array of benefits, read through our benefits guide.

Overview

POSITION SUMMARY: Develop, promote, and sell Lakeshore's business and industry services. Coordinate the needs of business with the resources, networks, and partners of the college in achieving Lakeshore's mission and customer needs. Collaborate with the Associate Dean of Economic Development to ensure proper flow of information to address time-sensitive customer requests. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(90%) Facilitate Outside Sales and Delivery

• Be actively involved in the contract training sales process to include problem solving and contract revisions as needed to ensure the highest level of customer satisfaction.
• Market Lakeshore to business/industry, governmental and public service.
• Diagnose and assess education and training needs of business and industry. Determine best delivery method for training, ensure preparation of materials, and deliver catering for on campus trainings.
• Integrate training/technical assistance needs of business and industry with Lakeshore's resources including fulltime programs, courses/services to provide customized training, standard curriculum and courses, seminars, technological update training, and pre-employment training.
• Develop customer relationship strategies (contacts, face-to-face, and leads).
• Manage the sales pipeline from initial contact through closed sales and maintain client records in CRM.
• Assist with hiring, onboarding, scheduling, and day-to-day oversight of Workforce Solutions adjunct instructors, including interviewing existing instructors and recommending the hire of new instructors.
• Research and advocate for new initiatives developed by the college.

(10%) Develop and Manage State WAT Grants

• Participate in WATG application development, budget development, implementation, and evaluation. Work with client specialists and grant team to develop and evaluate outcomes.
• Target business prospects for incumbent worker training opportunities

EDUCATION AND EXPERIENCE:

• Bachelor's degree from an accredited college or university in a related discipline required. Master's degree preferred.

• Two to three years of related occupational experience required.

Note: May consider candidates with alternative combinations of education and experience consistent with the College's equivalency guidelines.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE:

• Knowledge of Lakeshore's mission, vision, and strategic direction.

SKILLS:

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.

ABILITIES:

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently, as part of a team and/or with minimal supervision.
• Present self in a professional, ethical and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required, other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.