Training and Field Support Specialist (Active Top Secret Required)

The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).

Overview:

Suvi is looking for a Training & Field Support Specialist to work in New York, NY. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!

Responsibilities:

• Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
• Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
• Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
• Undertake travel to deliver training sessions, adapting to diverse locations as needed.
• Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.

Qualifications:

• Active Top Secret clearance with SCI eligibility.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Must be comfortable and available for 25% travel.

Desired Qualifications:

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook and Palantir.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Qualifications:

• Active Top Secret clearance with SCI eligibility.
• Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
• A formal education in an IT subject, training, or education-related field is desired.
• Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
• Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
• Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
• Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
• Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
• Experience using analytic tools and databases to support intelligence analysis and production.
• Excellent oral and written communication skills and outstanding customer service.
• Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
• Must be comfortable and available for 25% travel.

Desired Qualifications:

• Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook and Palantir.
• Experience in delivering IT training in a classroom and virtual environment.
• Experience developing and updating curriculum and lesson plans.
• Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Benefits Information: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range: $110,000 - $115,000 Job ID: 2026-23422 Work Type: On-Site