| Location | Phoenix, AZ |
The Training Development Consultant serves as the primary operational and technical support role for faculty using Canvas, Learning Tools Interoperability (LTIs), digital content platforms, AI-enabled workflows, and enterprise learning applications. The role requires the ability to translate technical processes into usable training and documentation; support faculty in effective, accessible, and responsible use of instructional technologies, coordinate with college, district, vendor, and other stakeholders; and adapt to rapidly changing technology environments with no training, including artificial intelligence tools and automation workflows.
The position works under the direction of the Faculty Director of the Center for Teaching and Learning (CTL). The Faculty Director establishes academic priorities, provides strategic leadership, and makes faculty-development and instructional design decisions. The Training Development Consultant operationalizes those priorities by developing resources, managing systems and workflows, providing technical assistance, and maintaining implementation and participation data.
Additional Information
This is a short term assignment with a projected end date of June 30, 2027 with renewal based on available funds and the needs of MCCCD.
Essential Functions
(40%) Canvas, LTI, Systems Administration, and Technical Support - Provides full technical and operational support for the Learning Management System (LMS), Canvas. Serves as a college-level Canvas administrator, serves on the LMS Core committee and works with vendor to ensure Canvas is functional, accessible, secure, and appropriate for instructional use. Triages and resolve help desk tickets to provide first-line support and advanced troubleshooting for Canvas, LTIs, accessibility tools, multimedia tools, and related enterprise systems. Supports testing and deployment of Canvas features, LTIs in live environments, testing environments, and data recovery environments. Manages contracts, privacy, security, and accessibility processes for LTIs.
(30%) Technical Training, Faculty Consultation, Documentation, and Instructional Technology Support - Design, develop, coordinate, deliver, and evaluate training materials and events for faculty development that includes workshops, webinars, tutorials, demonstrations, self-paced modules, job aids, guides, etc. related to Canvas, instructional technology, enterprise applications, AI, accessibility, and online learning. Creates and maintains documentation standards, knowledge base, training repositories, step-by-step tutorials, and instructional videos. Assist faculty with instructional strategies and technologies. Ability to learn new applications quickly without formal training.
(20%) Technical Project Management, Implementation, and Cross-Functional Coordination - Coordinates technical projects, pilots, implementations, training rollouts, and ongoing support processes related to CTL functions and initiatives. Manages short-term and long-term projects and coordinates stakeholders, timelines, resources, communication, and support. Participates in college and district committees, workgroups, and CTL collaborations related to Canvas, AI, assessment, accessibility, professional learning, and instructional technology / design.
(10%) CTL Operations, Communication, Training Evaluation - Supports CTL communication and evaluates training effectiveness. Develops and uses surveys, usage data, help desk trends, and other feedback tools to evaluate the effectiveness of training, documentation, technology support, and CTL services. Works with the Faculty Director to determine which CTL resources and services are being used and producing successful results. Helps maintain CTL communication channels, calendars, training schedules, resource repositories, and service information. Contributes to a welcoming, human-centered CTL environment that balances technology support with relationship-based faculty consultation. Performs other related duties as assigned.