Trainer - Tele Operations

Provide dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures. Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees.

Our Client, an AV Manufacturing company, is looking for a Trainer - Tele Operations for their Foster City, CA and LAs Vegas, NV location.
 
Responsibilities:

• Provide dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures
• Reviewing daily performance feedback and addressing any training deficiencies escalated by team Instructors
• Grading hands-on assessments, including on-the-ground and simulated training sessions and providing feedback to Training Coordinator and or business stakeholders
• Conducting formal audits of operator performance for both new learners and experienced operators.
• Occasionally filing in for operators on Service and R&D missions when they are pulled for training sessions
• Assisting with training material updates as needed, and reviewing new training material
• Working with Training Coordinators to identify areas of confusion or discrepancy in the training curriculum
• Taking part in unique validation and testing missions as needed
• Fulfilling an 8 hour minimum requirement per month, acting as an operator on service missions to keep knowledge and performance of SOPs proficient

 
Requirements:

• At least 3 months as a fully trained individual on the TeleOps team
• 1-3 years of experience in the AV space
• Knowledge of TeleOps procedures and responsibilities
• High School/GED is required
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
• Excellent time management and prioritization skills
• Preferred Skills:
• Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
• Experience in teaching, instructing, and/or training
• Previous experience in a supervisory role

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities