Trailer Service Manager

What’s in it for you:

Lead the operation. Develop the team. Deliver for our customers.

CSTK is looking for an experienced Trailer Service Manager to lead our Oklahoma City trailer service operation. This is an opportunity to take ownership of an established service department, lead an experienced team and make a direct impact on operational performance and the customer experience.

You’ll oversee the day-to-day operation of the shop while developing technicians, driving productivity and quality, and ensuring our customers receive the responsive, reliable service they count on from CSTK.

CSTK is a trusted transportation solutions provider known for technical expertise, quality service and long-standing customer relationships. Our Oklahoma City operation supports customers with everything from routine trailer maintenance and DOT inspections to major repairs, fabrication, liftgates, doors and mobile service

What you will do:
Lead daily trailer service operations and shop workflow.
Coach, develop and support service technicians.
Schedule and prioritize work based on customer needs and shop capacity.
Drive productivity, quality and timely completion of repairs.
Monitor open repair orders and work-in-process.
Communicate estimates, repair status and timelines to customers.
Ensure accurate repair orders, documentation and warranty processing.
Partner with Parts to keep jobs moving efficiently.
Support technical troubleshooting and complex repair decisions.
Maintain high standards for safety, quality and shop organization.
Resolve customer concerns and build lasting relationships.
Help recruit, onboard and train service technicians.
Identify opportunities to improve service performance and grow the business.

What you will bring:
5+ years of trailer, heavy-duty truck or fleet service experience preferred.
Previous leadership experience in a service or repair environment.
Strong knowledge of commercial trailer repair and maintenance.
Knowledge of DOT inspections, brakes, suspension, electrical, liftgates, doors and structural repair preferred.
Strong leadership and team-development skills.
Excellent customer service and communication skills.
Ability to prioritize and make decisions in a fast-paced environment.
Strong organization and attention to detail.
Experience with service-management systems and basic computer applications.