Traffic and Intake Clerk

Our clerks make a difference in the community everyday. Join our incredible team of clerks and start a rewarding career in public service today! 

Salary starts at $17.17 an hour, no experience required. Salary increases to $19.50 upon successful completion of the training program.

JOB SUMMARY

The purpose of this position is to provide clerical and customer service support for the operations of the court. Success in this position contributes to the efficiency and effectiveness of those operations. The work consists of related clerical and customer service duties.

MAJOR DUTIES

• Processes arrest reports, citations, sworn complaints, and criminal appeals; creates and maintains case files.
• Prioritizes workload to meet deadlines.
• Responds to email and phone inquiries from customers, judges’ staff, law enforcement and attorneys and assists with case information, etc.
• Verifies and processes electronic citations, flagging mandatory court items.
• Relates civil traffic cases to criminal cases and transmits related documentation.
• Clears license suspensions and processes walk through warrants.
• Prepares dockets, attends court hearings, and processes court proceedings.
• Reviews and processes documents through the Florida Courts online database; indexes records and scans/imports images into the case management system.
• Routes proposed orders to judges and processes signed orders.
• Maintains confidential files and processes inmate correspondence.
• Performs other duties as assigned.

KEY COMPETENCIES OF POSITION

• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adaptability & Flexibility – Reacts positively to changing business needs, conditions, and work responsibilities.
• Attention to Detail & Accuracy – Diligently attends to details and pursues quality in accomplishing tasks.
• Customer Focus – Builds and maintains customer satisfaction with the services offered by the organization.
• Development & Continual Learning – Displays an ongoing commitment to learning and self-improvement.
• Drive & Determination – Exhibits a positive attitude and a desire to independently operate effectively.
• Office Technology – Utilizes equipment, office software (ex. Microsoft Office), and web-based applications (ex. Benchmark, Landmark) to meet business needs.
• Stress Tolerance – Maintains composure in stressful or adverse situations.
• Tact – Diplomatically handles challenging or tense interpersonal situations.
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables.

SUPERVISORY CONTROLS

The Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include Florida state statutes, Florida Rules of Procedure, administrative orders, county ordinances, and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects.
• The work is performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• High School Diploma or GED, supplemented by one (1) year of recent and relevant experience.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a high school diploma or equivalent.
• Ability to meet the public and effectively address their need in a courteous, tactful, and professional manner. Possess the ability to cope with customers in impromptu situations.
• Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions.
• Ability to establish and maintain an effective working relationship with co-workers, other governmental agencies, attorneys, judges and their assistants, businesses, and members of the general public.
• Ability to use a computer terminal to enter data quickly and accurately.
• Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment, and terminology.
• Ability to learn and understand specialized information, including Florida state statutes, Florida Rules of Procedure, administrative orders, codes, policies, procedures, forms, and legal terms, and to apply that knowledge in carrying out job assignments accurately and efficiently.
• Ability to work with confidential and/or sensitive data and comply with state and federal guidelines.
• Ability to work in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks.
• Ability to work within time constraints and workload surges.
• Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
• Ability to sit or stand at the front counter for extended periods, while concentrating on repetitious or complex tasks.

PREFERRED QUALIFICATIONS

• Knowledge and level of competency commonly associated with the completion of an associate’s degree in a course of study related to the occupational field.
• Three to five years of experience in a Clerk’s office environment

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Candidates may apply through the St. Johns County Clerk of the Circuit Court and County Comptroller’s Online Application System. All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information.

St. Johns County Clerk of the Circuit Court and County Comptroller proudly recognizes Veteran’s Preference. An applicant claiming Veteran's Preference may waive the educational requirements if otherwise qualified for the position. The St. Johns County Clerk of the Circuit Court and County Comptroller is a drug-free workplace and equal opportunity employer.  The office maintains its status as an “at-will” employer. Employees can be terminated with or without notice or cause at any time not prohibited by law.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.

An applicant eligible for Veteran's Preference who believes he or she was not afforded employment preferences in accordance with Florida law may file a complaint requesting an investigation with the Florida department of veterans affairs. Veteran's Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date of the application is filed within the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled.