We are seeking a Trade Floor Support Analyst to provide hands-on technical support within a fast-paced financial services environment. This position supports front-office users by ensuring desktop systems, trading applications, and end-user technology remain operational with minimal disruption.
The ideal candidate has prior experience supporting trading environments and thrives in situations where responsiveness, communication, and technical expertise are essential.
RESPONSIBILITIES- Provide onsite desktop support to front-office users.
- Troubleshoot Windows workstations and Microsoft Office applications.
- Support trading platforms including Bloomberg and Reuters.
- Resolve hardware, software, and peripheral issues.
- Assist with workstation deployments and upgrades.
- Prioritize high-impact incidents with urgency.
- Escalate complex technical issues when appropriate.
- Deliver exceptional customer support in a fast-paced environment.
Role Requirements:- Experience supporting a trade floor or similar high-pressure environment.
- Strong Windows desktop support experience.
- Microsoft Office troubleshooting.
- Bloomberg support experience.
- Reuters support experience.
- Understanding of trading technologies.
- Strong troubleshooting skills.
- Excellent communication skills.
- Ability to multitask effectively.
- Comfortable working onsite full time.
PREFERRED EXPERIENCE- Capital Markets experience.
- FIX Protocol knowledge.
- ServiceNow experience.
- Active Directory administration.
- Executive support experience.
How We Work:- Team-oriented and collaborative.
- Fast-paced environment.
- Customer-first mindset.
- High ownership and accountability.
- Strong focus on responsiveness and quality support.