Track Manager - Wireless Networking

Job Description

Track Manager - Wireless Networking

Chennai, Tamil Nadu

Job Summary

Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments. Key Responsibilities Handle tickets / service requests in SLA timelines Perform troubleshooting of network issues (LAN/WAN environments) Conduct root cause analysis (RCA) for incidents Ensure adherence to defined processes and operational guidelines Support installation, configuration, and migration activities Maintain maximum uptime as per SLA commitments Mentor and support junior team members [Network_L2 | Word] Additional Enrichment (from internal JDs & demand mails) To make it more complete and ready for hiring, typical expectations also include: Technical Skills Routing & Switching (Cisco) LAN / WAN / WLAN troubleshooting Routing protocols: OSPF, BGP, EIGRP VLAN, STP, ACL, NAT SD-WAN (preferred) Firewall basics (Cisco / Palo Alto) Operational Scope Work in 24x7 / shift environment (if applicable) Follow ITIL practices (Incident / Change / Problem management) Work with global teams & vendors [Immediate...da/Chennai | Outlook], [Network Da...equirement | Outlook] Typical Qualification 4-7 years in Network Data domain Certification: CCNA (mandatory), CCNP (preferred) Experience in enterprise network support (NOC / Operations)

Key Responsibilities

Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments. Key Responsibilities Handle tickets / service requests in SLA timelines Perform troubleshooting of network issues (LAN/WAN environments) Conduct root cause analysis (RCA) for incidents Ensure adherence to defined processes and operational guidelines Support installation, configuration, and migration activities Maintain maximum uptime as per SLA commitments Mentor and support junior team members [Network_L2 | Word] Additional Enrichment (from internal JDs & demand mails) To make it more complete and ready for hiring, typical expectations also include: Technical Skills Routing & Switching (Cisco) LAN / WAN / WLAN troubleshooting Routing protocols: OSPF, BGP, EIGRP VLAN, STP, ACL, NAT SD-WAN (preferred) Firewall basics (Cisco / Palo Alto) Operational Scope Work in 24x7 / shift environment (if applicable) Follow ITIL practices (Incident / Change / Problem management) Work with global teams & vendors [Immediate...da/Chennai | Outlook], [Network Da...equirement | Outlook] Typical Qualification 4-7 years in Network Data domain Certification: CCNA (mandatory), CCNP (preferred) Experience in enterprise network support (NOC / Operations)

Skill Requirements

Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments. Key Responsibilities Handle tickets / service requests in SLA timelines Perform troubleshooting of network issues (LAN/WAN environments) Conduct root cause analysis (RCA) for incidents Ensure adherence to defined processes and operational guidelines Support installation, configuration, and migration activities Maintain maximum uptime as per SLA commitments Mentor and support junior team members [Network_L2 | Word] Additional Enrichment (from internal JDs & demand mails) To make it more complete and ready for hiring, typical expectations also include: Technical Skills Routing & Switching (Cisco) LAN / WAN / WLAN troubleshooting Routing protocols: OSPF, BGP, EIGRP VLAN, STP, ACL, NAT SD-WAN (preferred) Firewall basics (Cisco / Palo Alto) Operational Scope Work in 24x7 / shift environment (if applicable) Follow ITIL practices (Incident / Change / Problem management) Work with global teams & vendors [Immediate...da/Chennai | Outlook], [Network Da...equirement | Outlook] Typical Qualification 4-7 years in Network Data domain Certification: CCNA (mandatory), CCNP (preferred) Experience in enterprise network support (NOC / Operations)

Other Requirements

Responsible for handling network operations, incident management, and ensuring SLA-driven delivery for LAN/WAN environments. Key Responsibilities Handle tickets / service requests in SLA timelines Perform troubleshooting of network issues (LAN/WAN environments) Conduct root cause analysis (RCA) for incidents Ensure adherence to defined processes and operational guidelines Support installation, configuration, and migration activities Maintain maximum uptime as per SLA commitments Mentor and support junior team members [Network_L2 | Word] Additional Enrichment (from internal JDs & demand mails) To make it more complete and ready for hiring, typical expectations also include: Technical Skills Routing & Switching (Cisco) LAN / WAN / WLAN troubleshooting Routing protocols: OSPF, BGP, EIGRP VLAN, STP, ACL, NAT SD-WAN (preferred) Firewall basics (Cisco / Palo Alto) Operational Scope Work in 24x7 / shift environment (if applicable) Follow ITIL practices (Incident / Change / Problem management) Work with global teams & vendors [Immediate...da/Chennai | Outlook], [Network Da...equirement | Outlook] Typical Qualification 4-7 years in Network Data domain Certification: CCNA (mandatory), CCNP (preferred) Experience in enterprise network support (NOC / Operations)

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.