Track Manager -Data Loss Prevention,Palo Alto Firewalls

Job Description

Track Manager -Data Loss Prevention,Palo Alto Firewalls

Noida, Uttar Pradesh

Job Summary

The L3 Support Engineer will provide SME-level support, troubleshooting, and optimization for Appgate ZTNA and iBoss SWG platforms in a large-scale enterprise environment.

Key Responsibilities

Administration of Appgate controllers, gateways, connectors, and client agents • ZTNA policy configuration, entitlement management, and access troubleshooting • Platform monitoring, log analysis, and health checks, Client connectivity, authentication, and SSO issue resolution • iBoss SWG administration and configuration • Web filtering, URL/category management, SSL inspection, and policy tuning, Agent/PAC behavior troubleshooting and client-side issues • Perform policy and configuration changes using Config-as-Code (CaC) workflows validate changes through CI/CD pipelines and change governance processes • Familiarity with pipeline tools (e.g., GitLab CI/CD, GitHub Actions, or Jenkins) to run validation testing and automate platform API calls. • Root cause analysis (RCA) and permanent fix implementation • Platform monitoring/alerting and integration with enterprise monitoring tools • Creation and maintenance of SOPs, runbooks, and knowledge articles • Scripting / automation exposure (e.g., Bash, Python) is a plus • Work with cross-functional teams (Network, Security, Identity, SOC)

Skill Requirements

Administration of Appgate controllers, gateways, connectors, and client agents • ZTNA policy configuration, entitlement management, and access troubleshooting • Platform monitoring, log analysis, and health checks, Client connectivity, authentication, and SSO issue resolution • iBoss SWG administration and configuration • Web filtering, URL/category management, SSL inspection, and policy tuning, Agent/PAC behavior troubleshooting and client-side issues • Perform policy and configuration changes using Config-as-Code (CaC) workflows validate changes through CI/CD pipelines and change governance processes • Familiarity with pipeline tools (e.g., GitLab CI/CD, GitHub Actions, or Jenkins) to run validation testing and automate platform API calls. • Root cause analysis (RCA) and permanent fix implementation • Platform monitoring/alerting and integration with enterprise monitoring tools • Creation and maintenance of SOPs, runbooks, and knowledge articles • Scripting / automation exposure (e.g., Bash, Python) is a plus • Work with cross-functional teams (Network, Security, Identity, SOC)

Other Requirements

Certifications (Preferred): • Zero Trust / SSE certifications • Microsoft Security / Azure certifications

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.