Track Lead - NetApp FAS, EMC Isilion

Job Description

Track Lead - NetApp FAS, EMC Isilion

| Others, FloridaMorrisville, North Carolina

Job Summary

The Track Lead for Support & Operations plays a critical role in managing operational excellence while driving continuous improvement initiatives. This position focuses on problem-solving and meeting client SLAs, while empowering teams through effective leadership and communication. The Track Lead will ensure that the support team aligns with client expectations and fosters a culture of innovation for organizational growth.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Emc Isilon And Ibm Spectrum Scale To Facilitate Improved Management Reporting, Streamline Information Flow, And Optimize Business Processes.

2. Analyze Client Requirements And Ensure The Support Team Effectively Meets Client Expectations While Utilizing Netapp File Storage Solutions For Data Management.

3. Lead And Mentor The Project Team, Ensuring Transparent Communication Of Project Goals And Fostering Collaboration Within Emc Isilon Environments.

4. Drive Innovation In Process Development By Leveraging Best Practices In Support Operations And Integrating New Technologies To Enhance Service Delivery.

5. Provide Tailored Solutions That Align With Customer Needs And Operational Capabilities, Resulting In Measurable Business Outcomes.

Skill Requirements

1. Proficient In Emc Isilon And Its Operational Management.

2. Strong Understanding Of Netapp File Storage And Ibm Spectrum Scale Technologies.

3. Excellent Problem-Solving And Analytical Skills.

4. Demonstrated Ability To Lead Teams And Foster Effective Communication.

Other Requirements

1. Optional But Valuable: Emc Isilon Certification.

2. Optional But Valuable: Ibm Spectrum Scale Certification

Maximum Salary (US): 89000

Minimum Salary (US): 81000

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Compensation and Benefits

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.