TPRM BPC (Business Process Consultant)
Top Three Skills
1. Third-party / vendor risk management process expertise (risk tiering, due diligence, assessments, issues and remediation)
2. ServiceNow TPRM / IRM functional knowledge (Questionnaire Designer, Flow Designer-driven workflows, Vendor Risk Workspace, vendor portal)
3. Requirements elicitation, workshop facilitation, user stories and traceability in an Agile delivery model
Job Description/ Responsibilities :
Role summary: Business Process Consultant who leads current-state discovery and future-state process design for Client's move from CBRA to ServiceNow TPRM.
• Lead current-state discovery of the CBRA risk assessment process (category/country-driven questionnaires, risk rating logic, parallel due diligence tracks).
• Facilitate third-party risk workshops with Client business and risk SMEs; define future-state processes aligned to ServiceNow TPRM out-of-the-box capabilities.
• Own requirements traceability, backlog definition and user story elaboration; drive design decisions and approvals.
• Lead business validation, support UAT with named Client business users, and ensure delivered configuration meets the agreed requirements.
Engagement: Client – migration of the legacy third-party risk assessment application (CBRA) to ServiceNow TPRM. 28-week, 7-phase program (discovery through go-live and 4-week hypercare), Hybrid Agile aligned to Client's SAFe delivery model.
Team: Approx. 11-person distributed onshore/offshore team (solution architecture, business process, risk advisory, PM, TPRM and AI technical consultants, QA, OCM).
Key deliverables: Current-state and future-state process maps, requirements traceability matrix, prioritized backlog, design decision log and business validation / UAT support.