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Operations Manager Keurig Dr Pepper
Avenel, NJToday
COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.
POSITION SUMMARY
The Total Rewards Manager manages the day-to-day administration of ESRT’s benefits, payroll, union obligations, and related accounting processes. This role ensures accurate and compliant program delivery and serves as a trusted resource for employees and business partners. In partnership with the Director of Total Rewards, the Manager will strengthen processes, support strategic initiatives, and enhance the employee experience.RESPONSIBILITIES
- Oversee employee benefit programs, including health and welfare plans, retirement, leave programs, workers' compensation, and disability.
- Manage vendor relationships, annual census reporting, 401(k) nondiscrimination testing, 401(k) annual audit, and employee communications.
- Lead annual open enrollment, including ADP plan and profile setup, carrier file feeds, ACA reporting, meetings, and employee support.
- Resolve escalated benefits issues and review monthly benefit invoices, invoice allocations, union benefit payments, and remittances; process them directly when backup is needed.
- Oversee HSA employer funding, year-end 401(k) true-up calculations, ESS system audits, and wellness initiatives.
- Serve as Secretary of the 401(k) Fiduciary Committee.
- Manage payroll operations and provide review of weekly time & attendance and payroll.
- Share weekly timecard review and employee transaction entry with the Coordinator and Specialist and step in directly when coverage is needed for the Thursday pay date.
- Ensure employee payroll records, tax withholding forms, deductions, status changes, and annual W-2 reviews are accurate and complete.
- Oversee union payroll records, employer self-service systems, dues and benefit payments, and union audits
- Lead all related audits for union and non-union payroll.
- Develop payroll and benefits procedures and lead improvements to systems, workflows, reporting, compliance, and data security.
- Support the Head of Total Rewards with budgets, reporting & analysis, projects, and broader Total Rewards initiatives.
WHAT SUCCESS LOOKS LIKE
- Ensures accurate, timely weekly payroll and benefit and union remittances across the employee population.
- Maintains effective controls, audit readiness, regulatory compliance, and clear accountability.
- Helps with building a capable team with documented processes and dependable backup coverage.
- Improves service, cost, and efficiency through practical process and system changes.
- Builds productive relationships with employees, leaders, vendors, unions, and business partners.
REQUIRED SKILLS / ABILITIES
- Seven or more years of payroll and benefits administration experience, including people management.
- Required union payroll experience and working knowledge of collective bargaining agreements.
- Working knowledge of ACA, ERISA, FMLA, PFL, and other federal and state payroll and benefits requirements.
- Experience managing retirement plans and benefit vendors, audits, renewals, and annual cycles.
- Advanced Excel and strong payroll and benefits reporting and analytical skills.
- Experience with ADP Workforce Now; familiarity with Yardi is a plus.
- Ability to set priorities, make sound decisions, communicate with all organizational levels, and lead through changing demands.
- Integrity and discretion when handling confidential employee, company, and organizational information
EDUCATION & EXPERIENCE
- Bachelor's degree in Human Resources or a related field, or equivalent experience.
- Certified Payroll Professional is a plus.
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
- At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
- Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
- Dependable – you take a strong sense of ownership and accountability over your work
- Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
- Curious – you consistently look for new ways to work smarter, not just harder
- Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
- Positive – you possess a service-oriented attitude with excellent follow through
BENEFITS
- Competitive base salary and bonus
- Health/Dental/Vision insurance
- Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
- Voluntary Enhanced LTD Program
- Voluntary Hospital, Accident, and Cancer Programs
- 401(k) with 100% match up to 5%
- Paid parental leave
- Pre-tax transit accounts
- Employee Assistance Program for emotional, financial, and legal support
WELL-BEING
- Generous paid time off
- Flex remote work time
- Flex Summer Fridays
- Employee engagement programs
- Volunteer time off
- Continuing education
- Complimentary Empire State Building Observatory access
- Complimentary gym membership and other wellness benefits
- Employee Discount Programs
$120,000 - $145,000 a year
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
