Top Customer Solutions Developer II Networking Google Cloud - Google CareersCareersCareersSkip navigation linkshomehomeHomeHomework_outlinework_outlineJobsJobsnoogler_hatnoogler_hatStudentsStudentsgooglegoogleHow we workHow we workhandymanhandymanHow we hireHow we hireperson_outlineperson_outlineYour careerYour careerhelp_outlineHelp linkfeedbackSend feedbackmore_vert HelpSend FeedbackSign inCareersCareershomeHomework_outlineJobsexpand_morenoogler_hatStudentsexpand_moregoogleHow we workexpand_morehandymanHow we hireexpand_moreperson_outlineYour careerexpand_morejob detailsarrow_backBack to jobs searchJobs search results3776 jobs matchedSenior Customer Engineer AI Infrastructure Google CloudSingaporeCustomer Engineer Federal Civilian Agencies Google Public SectorReston VA USA Washington D.C. 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We are committed to building a workforce that is representative of the users we serve creating a culture of belonging and providing an equal employment opportunity regardless of race creed color religion gender sexual orientation gender identityexpression national origin disability age genetic information veteran status marital status pregnancy or related condition including breastfeeding expecting or parents-to-be criminal histories consistent with legal requirements or any other basis protected by law. See also Googles EEO Policy Know your rights workplace discrimination is illegal Belonging at Google and How we hire.More about usexpand_moreRelated informationexpand_moreEqual opportunityexpand_morePrivacyopen_in_newApplicant & Candidate Privacyopen_in_newTermsopen_in_newManage cookieshelpHelpopen_in_newarrow_backBack to jobs searchTop Customer Solutions Developer II Networking Google Cloudshare linkCopy linkemailEmail a friendcorporate_fareGoogleplaceWaterloo ON Canada Austin TX USA 2 more 1 morebar_chartMidMidExperience driving progress solving problems and mentoring more junior team members deeper expertise and applied knowledge within relevant area.Applyshare linkCopy linkemailEmail a friendinfo_outlineXFor Canada ApplicantsThis posting is for a new vacancy.Note By applying to this position you will have an opportunity to share your preferred working location from the following Waterloo ON Canada Austin TX USA Sunnyvale CA USA.Minimum qualificationsBachelors degree in Science Technology Engineering or equivalent practical experience.6 years of experience in troubleshooting and advocating for customers needs triaging technical issues or software development.Experience writing reading and debugging code in Java C C Python or Go.Experience working with distributed systems distributed systems solutions or design patterns.Experience with web technologies e.g. HTTP HTML DNS TCP etc..Ability to communicate in Mandarin fluently to support customer relationships.Preferred qualificationsExperience working with public cloud services and infrastructure e.g. Google Cloud Platform.Experience using techniques such as packet capturepacket analysis artificial packet creation load testing and traffic path analysis to troubleshoot network latency packet loss and other performance issues at the packet level.Experience developing developer tools e.g. automation testing and debugging.Experience in crisis responseescalation management across multiple teams with the ability to influence momentum of incident response for critical customer issues.Knowledge of networking fundamentals e.g. load balancing cloud storage peering TCPIP etc..Understanding of LinuxUnix systems at systemnetwork administrator level.About the jobThe Google Cloud Platform team helps customers transform and build whats next for their business - all with technology built in the cloud. Our products are developed for security reliability and scalability running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers small and large businesses educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers employees and partners.In this role you will own our large and important customer issues in addition to proactively helping improve customer experiences. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. You will provide a high-touch dedicated service to our most critical customers with difficult environments aiming to anticipate their needs optimize product performance and enable customer success across difficult environments. You will focus on proactive solutions and customer-centric supportability helps avoid issues build customer trust and enable customers continuous growth and long-term success on Google Cloud Platform GCP. You will troubleshoot technical problems for customers through debugging networking system administration updating documentation and codingscripting. You will make our products easier to adopt and use by making improvements to the product tools processes and documentation.Google Cloud accelerates every organizations ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve