Job Description: Tools Support Engineer
Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)
Employment Type: Contract-to-Hire (W2)
Experience Level: Mid-Senior (Associate Level)
Key Responsibilities
ALM Tools Administration & Support
- Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.
- Troubleshoot user-reported issues and provide L2/L3 support.
- Develop SQL queries, macros, and scripts to automate repetitive tasks.
- Customize dashboards, workflows, and reports for engineering teams.
Integration & Upgrades
- Integrate ALM tools with 3rd-party/Microfocus systems.
- Test and deploy patches/upgrades; migrate projects to new versions.
- Validate environments post-upgrade and document best practices.
Cross-Functional Collaboration
- Partner with IT/engineering teams to pilot new tools and extract audit reports.
- Monitor license servers, databases, and infrastructure health.
- Train users and communicate tool updates effectively.
Required Skills
Must-Have:
- 2+ years in end-user software support (any application).
- Strong troubleshooting and problem-solving skills.
- Proficiency in SQL, scripting (VBScript/JavaScript), and macros.
- Excellent communication and time management.
Nice-to-Have:
- Experience with Microfocus ALM/Octane/QC or similar tools.
- Financial services industry exposure.