Role: Engineer
Required Skills: REST | API(Application programming interface)
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 8 - 20 Years
Function: TECHNOLOGY
Apply By: 2026-12-26
Must Have Technical/Functional Skills
- Experience working with Tonkean Platform administration and support.
- Understanding of workflow automation and process orchestration concepts.
- Experience with REST APIs, JSON, and integration troubleshooting.
- Knowledge of enterprise applications and business systems.
- Familiarity with Microsoft Teams, Outlook, and collaboration platforms.
- Strong incident management and problem-solving skills.
- Knowledge of Agile methodology and ITIL processes.
Roles & Responsibilities
- Provide L1/L2/L3 support for Tonkean applications and workflows.
- Monitor Tonkean solutions, modules, workflows, and integrations.
- Troubleshoot issues related to process execution, notifications, forms, APIs, and integrations.
- Analyze incidents, identify root causes, and implement permanent fixes.
- Support business users during UAT, production deployments, and hypercare phases.
- Maintain workflow documentation, knowledge articles, and SOPs.
- Configure and enhance Tonkean modules, intake forms, approval workflows, and dashboards.
- Coordinate with business teams, enterprise application teams, and external vendors for issue resolution.
- Manage user access, security roles, and governance controls.
- Perform release validation and production migration support.
Generic Managerial Skills, If any
- Strong analytical and problem-solving skills
- Multi-tasking ability with limited supervision
- Mentoring capabilities
- Quick learner and self-starter
- Excellent customer service, interpersonal, communication and team collaboration skills
- Able to understand and adhere to change management procedures and internal guidelines
Salary Range: $140,000-$180,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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