Toll Analyst, Plan & Rebate Audit

Description

Position at Bridges and Tunnels

Job Title: Toll Analyst, Plan & Rebate Audit

Resume Due Date: August 20, 2026

Department: Tolling Management

Work Location: 2 BROADWAY

Job Family/ Grade: CA004

Earnings Potential: $78,436-$98,045

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

The Central Business District Tolling Program (CBDTP) is a complex, statutorily mandated initiative requiring the design, implementation, operation, and maintenance of a congestion pricing program within New York City's Central Business District. The program involves extensive coordination with federal, state, regional, and local agencies, private-sector partners, and the public, and encompasses roadway tolling technology, customer service operations, exemption and discount programs, performance reporting, stakeholder engagement, and regulatory compliance. Under the direction of the Business Manager, Back Office Services (BOS) & Exemptions, the incumbent will support the administration of internal audit and compliance activities related to the CBDTP Back Office Services, exemption, and discount programs. Working closely with internal stakeholders and other MTA departments, the position is responsible for evaluating program controls, monitoring compliance with business requirements, policies, and procedures, identifying operational risks, and supporting corrective actions to ensure the integrity, accuracy, and effectiveness of CBDTP operations.

Responsibilities:

• Assist in administering internal audit activities for the CBDTP back-office systems and operations, exemption programs, and discount programs to identify risks, strengthen internal controls, and prevent fraud, waste, and abuse.
• Validate exemption program application processing to ensure accuracy and compliance with established eligibility criteria, policies, and procedures.
• Assist in conducting internal control reviews and testing to evaluate the effectiveness of operational and financial controls.
• Analyze exemption and discount program data and trends to identify anomalies, discrepancies, control weaknesses, or potential misuse.
• Evaluate the performance and effectiveness of CBDTP back-office operations, exemption programs, and discount programs using qualitative and quantitative analysis to identify issues, root causes, and opportunities for improvement.
• Review and report on contractor compliance with contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance standards.
• Research and resolve customer inquiries, disputes, and escalations related to toll transactions, billing, violations, exemptions, and discount programs.
• Communicate complex program requirements, policies, and procedures to customers, contractors, and stakeholders through written correspondence, presentations, and telephone support.
• Assist in processing exemption and discount program applications by reviewing submissions and validating supporting documentation to determine eligibility.
• Support the review and administration of appeals related to exemption and discount program eligibility determinations.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualification:

Bachelor's Degree in Arts/Sciences (BA/BS) from an accredited institution with concentration in one of the following or related areas: Business Administration, Public Administration, Project Management, or Finance, or a closely related field

Minimum 3 years in internal audit, compliance monitoring, internal controls, program administration, operations analysis, revenue assurance, fraud prevention and detection, or a related field.

Proficient in Microsoft Office applications (i.e., Excel, Word, Visio, PowerPoint, or Power BI), TEAMS, Zoom, or similar virtual platforms

Must have highly developed presentation skills, critical thinking

Excellent project management and/or organizational skills

Excellent research and writing skills

Strong time management skills

Self-motivated and proactive team player

Experience analyzing data, identifying trends and anomalies, and preparing reports and recommendations

Experience reviewing and interpreting policies, procedures, business requirements, and eligibility criteria

Preferred:

Master's degree in arts/sciences (MA/MS) in Business Administration, Public Administration, Accounting, Finance, or a related discipline

Familiarity with the MTA's policies and procedures

Understanding of B&T's E-ZPass and/or Cashless Tolling programs

Familiarity with NYCSC Operations

Knowledge of Key Performance Indicators and Service Level Agreements

Exposure to NYCSC contract, scope of work, and amendments

Intermediate working knowledge of SQL, Power BI and/or Oracle

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.