TOC Technician

The Intersect Group

Alpharetta, GA

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JOB DETAILS

LOCATION

Alpharetta, GA

POSTED

26 days ago

Company Overview
We partner with a large, highly regulated organization that operates critical infrastructure supporting millions of people every day. This organization is known for its strong commitment to safety, operational excellence, and reliability while continuously investing in modern technology and innovation. Employees are encouraged to collaborate, learn new technologies, and contribute ideas that improve system stability and long term performance.

Role Summary
The Technical Operations Center Technician serves as a central point of contact for technology monitoring and support across a complex, enterprise wide environment operating 24x7. This role plays a critical part in maintaining the stability, availability, and security of networks, systems, and operational technologies that support essential business operations.
The technician actively monitors systems, responds to incidents, coordinates with internal teams and external vendors, and contributes to continuous improvement through documentation, analysis, and proactive problem resolution.

Key Responsibilities
Monitor networks, servers, systems, applications, and connected devices across a large WAN environment
Provide real time incident response and technical support for infrastructure, voice, security, and industrial control systems
Initiate, manage, and coordinate vendor support cases to drive timely resolution
Perform break fix configuration changes and troubleshooting to prevent or resolve outages
Maintain accurate and detailed tickets, shift notes, and incident documentation
Coordinate with internal departments, service providers, and operations teams to minimize downtime
Escalate issues appropriately and own incidents through resolution
Contribute to and improve technical documentation and standard operating procedures

Key Requirements
Experience supporting enterprise technology environments or network operations centers
Working knowledge of network routers, switches, firewalls, and wireless infrastructure
Understanding of performance monitoring tools such as LogicMonitor, Splunk, ThousandEyes, or AppDynamics
Familiarity with the OSI model, WAN technologies, and basic data and voice communications
Basic knowledge of Windows Server systems and PC troubleshooting
Exposure to SCADA, industrial control systems, or operational technology environments preferred
Strong written and verbal communication skills with a customer focused mindset
Ability to work independently, manage priorities, and adapt in a 24x7 operational environment

Schedule
Initial training period Monday through Friday, 8:00 AM to 5:00 PM
Post training rotating shift schedule to support 24x7 operations
Current opening supports a Thursday through Saturday shift from 6:00 AM to 6:00 PM
Shifts may change to ensure continuous coverage

Additional Information
Supports over 200 network sites utilizing redundant communication technologies including MPLS, satellite, radio, and cellular
May be required to support emergency response efforts, training, or short term travel as needed
Encouraged to grow technical knowledge, participate in projects, and contribute to operational improvements

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006