TOC Technician

The Intersect Group

Alpharetta, GA

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JOB DETAILS

SKILLS

Business Operations, Business Support, Communication Skills, Computer Servers, Continuous Improvement, Control Systems, Customer Relations, Desktop Administration, Documentation, Establish Priorities, Firewalls, Identify Issues, Incident Response, Microsoft Windows Server, Network Monitoring, Network Operations Center, Network Routers, Network Switching, Open Systems Interconnection (OSI), Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Speech Technology, Splunk, Standard Operating Procedures (SOP), Supervisory Control and Data Acquisition (SCADA), System Operations, Team Player, Technical Operations, Technical Support, Technical Writing, Telephony, Time Management, Vendor/Supplier Management, Wide Area Network (WAN), Wireless Communications, Writing Skills

LOCATION

Alpharetta, GA

POSTED

30+ days ago

Role Summary
The Technical Operations Center Technician serves as a central point of contact for enterprise technology monitoring and support within a 24 by 7 operational environment. This role plays a vital part in maintaining the stability, availability, and security of systems that support essential business operations.

You will actively monitor networks, infrastructure, and operational technologies while responding to incidents in real time. This position works closely with internal teams and external vendors to resolve issues, minimize downtime, and contribute to continuous improvement through documentation and proactive problem resolution.

Key Responsibilities
Monitor networks, servers, systems, applications, and connected devices across a large WAN environment
Provide real time incident response and technical support across infrastructure, voice, security, and operational technologies
Initiate and manage vendor support cases to ensure timely issue resolution
Perform troubleshooting and break fix activities to prevent or resolve outages
Maintain detailed and accurate tickets, documentation, and shift notes
Coordinate with internal teams, service providers, and operations to minimize service disruptions
Escalate issues appropriately and maintain ownership through resolution
Contribute to technical documentation and continuously improve standard operating procedures

Key Requirements
2 or more years of experience supporting enterprise technology environments or network operations centers
Working knowledge of network devices including routers, switches, firewalls, and wireless infrastructure
Experience with monitoring tools such as LogicMonitor, Splunk, ThousandEyes, or AppDynamics
Understanding of the OSI model, WAN technologies, and data and voice communications
Basic knowledge of Windows Server environments and PC troubleshooting
Exposure to SCADA, industrial control systems, or operational technology environments preferred
Strong written and verbal communication skills with a customer focused mindset
Ability to work independently, prioritize tasks, and adapt within a 24 by 7 environment

About the Company

The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2006