Behavioral Health, Billing, Co-Payments, Facilities and Maintenance, Identify Issues, Inventory Management, Leadership, Medical Billing, Medical Office, Mentoring, Microsoft Office, Microsoft SharePoint, Office Management, Onboarding, People Management, Preventative Maintenance, Professional Services, Psychiatry and Mental Health, Schedule Development, Staff Development, Staff Training, Team Player, Training/Teaching, Writing Skills
LOCATION
Orange County, CA
POSTED
3 days ago
Position Summary:
This position of Practice Manager is responsible for providing strong leadership to ensure the provision of high quality among staff and across departments and programs. The ideal candidate will have a passion for helping those in need and will find joy in being at the heart of a positive, professional culture. They will enjoy talking to clients and enjoy supporting their staff in doing the same. The Professional Psychiatric Services under DBH prides itself on its close culture, clinical excellence, while focusing on helping patients sustain their mental health wellness goals and bringing a new sense of hope to those that are suffering.
Essential Job Functions:
Enforcing and maintaining patient expectations through training and implementation oversight
Manage onboarding for the administrative department
Manage and oversee Prior Authorizations for TMS, Spravato, and Prescriptions
Nurture and Inspire staff development and provide constructive professional feedback and mentoring
Payroll and timecard review on a weekly basis
Hire and train new administrative staff and coordinate provider training
Run daily reports for each office and ensure copays are collected correctly.
Manage providers scheduling.
Oversee daily activities and office efficiency.
Assist in writing complicated patient letters for providers.
Respond to all patient reviews through the Reputation Management platform.
Managing office staff, office inventory, and facility maintenance as needed.
Reviews and documents patient check-in inventories (questionnaires, etc) prior to administering any treatment Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs or seeking Practice Management guidance and/or assistance.
Support and backup front desk as needed
Backup/Support TMS and Spravato technician
Collaborate with centralized teams (VOB, Prior Auth, etc) to maintain office workflow as necessary
Collaborative Proactive effort towards resolving day to day office concerns and improving office workflow, efficiency, and revenue
Back up oversight of prescription refill requests and resolves non-clinical concerns
Knowledge, Education, and Experience:
Prior experience with medical office management and billing codes required.
Psychiatric office experience preferred.
Microsoft Office, Microsoft Office, and SharePoint experience.