TL - Service Operation Support - Apac

Vestas is well-known in wind technology and actively contributes to its development. Vestas' core business comprises the development, manufacture, sale, marketing, and maintenance of Wind Turbines. Come and join us at Vestas!

Service > Global Service Delivery > GCC - Services

The GCC Service Operations Support function acts as a centralized, 24/7 unit that improves planning efficiency, coordination, and operational consistency across the APAC and LATAM regions. By enabling the end-to-end planning of materials, tools, and staff, this team ensures continuous operational readiness and the timely availability of critical resources. Ultimately, this seamless regional support empowers field execution teams to deliver smooth, uninterrupted service.

Responsibilities

• Manage end-to-end planning quality and execution readiness across all regions

• Own planning governance, SLA adherence, and service contract alignment

• Oversee 12-week long-term and 3-week short-term planning cycles

• Optimize resource allocation, crew composition, and workload balancing

• Ensure first-time-right work order planning with complete technical data

• Improve work bundling and scheduling efficiency to increase productivity

• Ensure tools, parts, and services are ready before crew mobilization

• Manage cross-functional coordination across Operations, TSE, Contract Management, and Supply Chain

• Handle escalations and remove planning blockers in a timely manner

• Track and improve KPIs: planning accuracy, cycle time, utilization, and backlog

• Build team capability through coaching, standardization, and knowledge sharing

• Promote continuous improvement, digital adoption, and process excellence

• Support and sustain 24/7 operational coverage across global regions, ensuring planning continuity across all shifts and time zones.

Qualifications

• Diploma / Bachelor or master's in mechanical / electrical / Any Engineering background
• 8-12 years of experience in service operations or planning roles
• Experience in wind industry
• Background in manufacturing / automobile / electronics service operations
• Knowledge of entitlement and commercial customer requirements
• Ability to read technical documents and engineering drawing
• Proficiency in SAP, Salesforce, and MS Office tools
• Solid process-driven and structured working approach
• Good technical communication skills
• Good time management, self-organization, and resilience

Competencies

• Experienced people leadership and team management in a GCC or global environment
• Deep technical understanding of wind turbine service operations and planning
• Proficiency in planning, scheduling, and resource optimization methodologies
• Advanced analytical and data-driven decision-making skills
• Advanced proficiency in SAP, Salesforce, and planning systems
• Effective stakeholder management and cross-functional collaboration across functions and cultures
• Well-developed technical and business communication skills
• High level of responsibility, accountability, and execution focus
• Ability to manage complexity, ambiguity, and urgent situations
• Process discipline, quality mindset, and continuous improvement orientation
• Working conditions: This is a shift-based role within a 24/7 operations team
• Flexibility to work rotational shifts, weekends, and public holidays is required

What We Offer

Vestas provides an open, respectful and global culture, attractive compensation package and long-term career development. Choose us, choose a brilliant future! To meet business growth needs, Vestas needs a lot of experienced professionals to join us. We value and respect all employees and will offer attractive benefits which include: on-the-job training, a great platform for professional and personal development, a bonus program, colorful team activities, etc. We emphasize developing both personal and professional skills. In exchange, we ask that you work efficiently and contribute meaningful outcomes.

Additional Information

Your primary site location will be in Chennai.

Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 23rd August 2026.

BEWARE - RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.