Tivoli Automation Consultant

Title: Tivoli Automation Consultant
Location: Remote (Must be based in US)
Duration: 10 months
Rate: All-Inclusive
Rate: $43/hr

Overview

Supports day-to-day Tivoli operations by monitoring alerts, executing runbooks, performing basic troubleshooting, and escalating issues appropriately to help maintain stable and reliable services. This role is intended for non-incumbent candidates with foundational Tivoli administration and operations experience.

Description

• Monitor Tivoli dashboards, queues, and alerts; perform initial triage and create incident tickets with accurate categorization and impact assessment.
• Execute documented runbook procedures, including service restarts, agent checks, job reruns, and basic backup restores, following approved operational processes.
• Validate Tivoli agent health and connectivity; assist with basic installations and upgrades under guidance and document results.
• Maintain event and alert hygiene by acknowledging, investigating, and closing alerts while ensuring proper alert-to-ticket correlation.
• Support job scheduling and workload automation activities by monitoring job failures, rerunning jobs, validating dependencies, and communicating status updates.
• Assist with backup operations by reviewing scheduled backup results, investigating common failures, and supporting routine restore requests.
• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover notes.
• Escalate complex incidents to senior support teams in a timely manner and provide relevant diagnostic information.

Requirement

• Basic understanding of IBM Tivoli products and enterprise monitoring concepts.
• Experience with incident, problem, and change management processes.
• Ability to follow documented procedures and troubleshooting guides.
• Strong analytical, communication, and documentation skills.
• Willingness to work in a shift-based operational support environment.
• Experience supporting Tivoli Monitoring, Tivoli Workload Scheduler, or related automation tools.
• Familiarity with Windows, Linux/Unix environments, and enterprise scheduling or backup operations.