Title Department Associate

Job Title: Account Servicing Associate- Titles Department

Location: Plano, TX (Hybrid- up to 4 days in-office)

Pay: $18/hour

Employment Type: Long-term temp to hire

Schedule: Monday-Friday 7:00 AM - 3:30 PM

Summary

The Title Department Associate supports daily operations across loan servicing and title functions within a high-volume financial services environment. This role is responsible for completing a variety of back-office tasks with accuracy and efficiency while meeting established service levels, compliance standards, and performance metrics.

This position requires strong attention to detail, adaptability, and the ability to manage shifting priorities. Team members collaborate cross-functionally and play a key role in delivering a consistent, high-quality experience for customers and internal stakeholders.

Responsibilities

• Process loan and lease payments accurately within required turnaround times
• Manage vehicle title processes from initial setup through final release
• Complete administrative servicing tasks, including escalations, credit disputes, account updates, inbound documentation, and partner requests
• Provide operational support to team leads, including assisting with workload distribution
• Act as a liaison between internal departments and third-party vendors
• Monitor daily workflow and production to ensure SLA and KPI targets are achieved
• Identify process delays or issues and escalate to appropriate teams for resolution
• Offer guidance or support to peers to encourage quality and performance improvements when needed
• Participate in system testing, process updates, and continuous improvement initiatives
• Perform additional duties as business needs evolve

Qualifications

• Previous experience in financial services, banking, insurance, or title processing preferred