Title Associate

Job Title: Account Servicing Associate- Titles Department

Location: Plano, TX (Hybrid- up to 4 days in-office)

Pay: $18/hour

Employment Type: Long-term temp to hire

Schedule: Monday-Friday 7:00 AM - 3:30 PM

About the Company

This opportunity is with a leading U.S.-based automotive financial services organization that supports millions of customers nationwide. The company is known for its structured operations environment, strong compliance standards, and commitment to delivering a smooth customer and partner experience.

Position Overview

The Account Servicing Associate will support multiple servicing teams by managing and completing requests received through various channels. This role plays a key part in ensuring operational tasks are completed accurately, on time, and in accordance with internal policies, procedures, and performance metrics. The position requires adaptability, attention to detail, and comfort working in a fast-paced, metrics-driven environment with rotating responsibilities.

Associates are expected to collaborate across departments as business needs change and contribute to maintaining a consistent, high-quality customer experience.

Key Responsibilities

• Process retail loan and lease payments accurately and within established timelines
• Handle title-related work from onboarding through final release
• Complete back-office servicing tasks such as processing escalated customer issues, credit disputes, address updates, inbound faxes, and miscellaneous requests from vendors and call center partners
• Assist Leads and team members with workload distribution and operational support as needed
• Provide guidance or coaching to peers when requested to drive performance improvements
• Serve as a point of contact between internal teams and third-party vendors performing outsourced services
• Track daily volumes and workflow progress to ensure service level agreements and KPIs are met
• Identify and escalate outstanding issues to support timely resolution and operational efficiency