About the team
The global eCommerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. The role is responsible for building the TikTok E-commerce partnership for the TikTok e-commerce business in the US. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.
TikTok US E-commerce team is seeking an experienced strategy ops analyst to work on a variety of Operations Strategy initiatives and projects. You will have an immediate impact on TikTok Shop US operations team. Your main responsibilities include:
Responsibilities:
- Develop and execute comprehensive e-commerce resource planning strategies with a specialization in incentive design, including goal/budget setting and performance review.
- Conduct market research to identify industry trends and benchmarks for merchant incentives, staying informed about emerging best practices.
- Monitor and track key performance indicators (KPIs) related to creator incentives, such as conversion rates, GMV growth,, providing regular reports and insights to stakeholders.
- Work closely with the product teams to ensure seamless integration and functionality of creator incentive programs.
- Collaborate with the finance team to analyze the financial impact of creator incentive programs and optimize resource allocation based on ROI analysis.
- Continuously monitor and evaluate the effectiveness of creator incentive programs, recommending and implementing adjustments to maximize their impact. Minimum Qualifications:
- 2+ years experience of strategic and analytical experience at leading tech companies or consulting firms.
- Strong analytical skills and proficiency in data analysis tools such as SQL/Python.
- Proven experience in the ecommerce or related industry, preferably within resource management, and incentives.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
Preferred Qualifications:
- Familiarity with financial analysis and ROI calculations related to incentive programs.
- Excellent communication skills, with the ability to present complex data in a clear and concise manner.
- Detail-oriented with strong organizational and project management skills.