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TikTok Shop Operations & Growth Manager

SUNNY DISTRIBUTOR INC.

City of Industry, CA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Affiliate Marketing, Alliance/Partner Management, Customer Acquisition, Customer Experience, Customer Retention/Renewal, Customer Support/Service, Data Quality, Detail Oriented, Identify Issues, Marketing, Merchandising, Operational Improvement, Operational Strategy, Operations Management, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Product Pricing, Promotional Programs, Retail, Retail Management, Return on Investment (ROI), Revenue Growth, Revenue/Sales Reporting, Sales, Sales Management, Strategic Planning, Website Conversion, eCommerce
LOCATION
City of Industry, CA
POSTED
Today

The TikTok Shop Operations & Growth Manager oversees the day-to-day management, optimization, and growth of the TikTok Shop business. This role combines operational ownership with strategic growth initiatives to improve store performance, customer experience, and revenue outcomes.

Key Responsibilities
  • Manage end-to-end TikTok Shop operations, including product listings, inventory coordination, promotions, and store health.
  • Develop and execute strategies to increase sales, conversion rates, and customer retention.
  • Optimize product pages, content strategy, pricing, and promotional campaigns.
  • Manage TikTok Shop backend operations, ensuring accuracy of product information, inventory availability, and store compliance.
  • Collaborate with marketing, creative, customer service, fulfillment, and merchandising teams.
  • Support livestream commerce initiatives, creator partnerships, and affiliate programs.
  • Monitor KPIs including GMV, conversion rate, traffic, customer acquisition cost, and ROI.
  • Identify operational issues and implement solutions to improve efficiency and customer experience.
Qualifications
  • 4+ years of experience in e-commerce operations, marketplace management, or digital retail.
  • Hands-on experience managing TikTok Shop, Amazon, Shopify, or similar marketplace platforms.
  • Strong understanding of marketplace operations, including catalog management, promotions, fulfillment coordination, and seller performance metrics.
  • Experience managing sales performance reports and using data to drive operational improvements.
  • Strong attention to detail with excellent organizational and problem-solving skills.
  • Ability to work independently and take ownership of business outcomes.
  • Experience working with creators, agencies, livestream teams, or affiliate programs is a plus.

 

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About the Company

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SUNNY DISTRIBUTOR INC.