TikTok Shop - Logistics Operation Manager

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop s transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Key Responsibilities

• Design and implement cross-border logistics operating processes supporting consolidated parcel shipping, cross-border transportation, warehouse handoffs, linehaul, customs clearance, and downstream delivery coordination.
• Integrate the capabilities of multiple service providers to design logistics solutions for TikTok merchants, balancing cost efficiency, delivery timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards across each stage of the cross-border logistics flow.
• Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
• Coordinate internal teams, including logistics procurement, warehouse operations, product, customer-facing teams, settlement, and customs/trade compliance, to ensure and continuously optimize service quality across the end-to-end logistics journey.
• Continuously reduce operating costs while improving service quality, delivery experience, process stability, and the merchant-facing logistics experience.
• Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
• Work closely with customs and trade compliance teams to manage clearance operations and ensure cross-border transportation flows comply with applicable customs, documentation, and regulatory requirements. Minimum Qualification(s):
• 5+ years of experience in logistics operations, transportation management, supply chain operations, cross-border operations, or e-Commerce logistics.
• Direct experience with cross-border logistics, trucking or linehaul transportation, consolidated shipping, customs handoffs, parcel delivery, or transportation coordination.
• Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
• Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
• Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service-quality metrics, and customer-experience indicators.
• Excellent communication skills and the ability to work with cross-functional teams across operations, product, technology, strategy, customer service, settlement, legal, customs/trade compliance, and external partners.

Preferred Qualification(s):

• Experience in cross-border consolidated parcel shipping, with strong knowledge of market dynamics, provider capabilities, operating models, and cost-service benchmarks.
• Experience combining multiple logistics service providers' capabilities into an integrated service offering for e-Commerce merchants.
• Knowledge of cross-border customs and clearance processes, transportation documentation, and customs broker coordination.
• Prior work experience at established parcel carriers, freight forwarders, cross-border logistics providers, customs brokerage firms, or other companies operating complex international or cross-border transportation networks.
• Knowledge of logistics network design, major transportation hubs, regional carrier coverage, and service-level trade-offs.
• Experience in e-commerce, marketplace logistics, fulfillment, parcel delivery, or third-party logistics environments