TikTok Shop - Logistics Operation Manager

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop s transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.

Key Responsibilities

• Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
• Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost advantage, delivery timeliness, service reliability, and customer experience.
• Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
• Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
• Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
• Coordinate internal teams, including logistics procurement, warehouse operations, product, merchant-facing teams, settlement, customs, and compliance, to ensure and optimize service quality at each stage.
• Continuously reduce operating cost while improving service quality, delivery experience, process stability, and merchant-facing logistics experience.
• Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
• Work closely with the customs/trade compliance team to manage compliance-related operations and ensure logistics flows align with relevant regulatory and clearance requirements. Minimum Qualification(s):
• 5+ years of experience in logistics operations, transportation management, supply chain operations, logistics program management, or e-Commerce logistics.
• Direct experience with transportation operations, consolidated shipping, linehaul, compliance handoff, or logistics coordination in the North American market.
• Strong understanding of carrier operations, warehouse handoffs, transportation milestones, SLA design, and operational exception management.
• Ability to design operating processes from zero to one and convert ambiguous business needs into executable SOPs, SLA mechanisms, and service-provider management routines.
• Strong analytical skills, including the ability to interpret logistics performance data, cost drivers, service quality metrics, and customer experience indicators.
• Excellent communication skills and the ability to work with cross-functional teams across operations, customer service, product, settlement, legal, customs, compliance, and external partners.

Preferred Qualification(s):

• Experience in logistics operations, with deep knowledge of the North American market landscape, provider capabilities, operating models, and cost-service benchmarks.
• Experience combining multiple logistics service providers' capabilities into an integrated service offering for e-Commerce merchants.
• Demonstrated ability to systematize or productize logistics solutions, such as translating operational insights into scalable, standardized solution frameworks or product-level offerings.
• Knowledge of logistics compliance requirements, documentation, and broker or service-provider coordination in the North American market.
• Knowledge of North American geography, major logistics hubs, regional carrier coverage, and service-level trade-offs.
• Experience in e-Commerce, marketplace logistics, fulfillment, parcel delivery, or third-party logistics environments.