TikTok Shop - Head of Listing Quality - US

E-commerce's Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

Responsibilities:

• Lead listing quality governance strategy and operations for the TikTok US market, covering listing quality standards, listing content quality, listing accuracy, product information quality, and seller listing experience.
• Develop and continuously improve scalable listing quality frameworks, processes, and controls to support buyer experience, seller experience, platform trust, and business growth.
• Oversee key and emerging listing quality issues, define quality priorities, and drive practical solutions across listing creation, review, discovery, and distribution scenarios.
• Partner with Product, Algorithm, Search and Recommendation, Marketing, Category, Seller Experience, and Operations teams to identify listing quality gaps and build effective platform-level solutions.
• Manage, coach, and develop a listing quality team, setting clear goals, building team capabilities, driving execution excellence, and fostering a high-performance culture.
• Provide subject matter expertise on US listing quality expectations and translate product, seller, buyer, and business needs into practical guidance, governance mechanisms, and scalable operating models. Minimum Qualification(s)
• Bachelor s degree or above, or equivalent practical experience.
• 7+ years of experience in e-Commerce marketplace governance, listing quality, content quality, product operations, trust and safety, seller governance, risk management, or related fields.
• People management experience, with the ability to lead, coach, and develop high-performing teams.
• Strong understanding of listing quality topics, including product information quality, content quality, title and image quality, category and attribute quality, pricing presentation, and listing review.
• Strong cross-functional collaboration, analytical problem-solving, and stakeholder management skills.
• Ability to translate quality standards, buyer and seller experience requirements, and business needs into scalable operational processes and platform controls.

Preferred Qualification(s)

• Experience supporting US marketplace, e-commerce, social commerce, or online platform quality programs.
• Experience working on listing quality, product information quality, content quality, search or recommendation quality, seller experience, or platform governance.
• Experience using AI, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency.