TikTok Shop - Head of Creator Ecosystem Governance

About the Team: Global E-Commerce's Governance and Experience (GNE) team keeps the marketplace safe and trustworthy for buyers, sellers, and creators alike. Within GNE, the Content & Creator Governance team builds a trusted, high-quality content ecosystem - setting global policies and standards for content integrity, creator compliance, and brand safety while enabling creativity.

Key Responsibilities

• Define and evolve governance strategies for TikTok Shop's creator ecosystem, covering areas such as creator conduct, content tiering, incentive abuse, misleading promotion, and ecosystem integrity.
• Build and refine signals, metrics, and risk prioritization to detect and address violative creators and abusive content trends.
• Partner with Policy, Operations, Data Science, Legal, and other Gov domain teams to design end-to-end governance solutions, from risk identification to enforcement, appeals, and continuous improvement.
• Establish clear operating mechanisms, escalation paths, and success metrics to improve governance consistency and cross-functional alignment.
• Serve as a thought partner to business and governance leaders on creator ecosystem health, long-term risk prevention, and scalable policy implementation. Minimum Qualifications:
• Bachelor's degree or above.
• Proven experience in e-commerce governance, trust & safety, content/platform integrity, or risk management.
• People-management experience leading and developing a team.
• Strong data-analysis skills (SQL or equivalent preferred) and structured problem-solving
• Ability to influence and collaborate across cross-functional teams, including executive stakeholders.
• Strong business judgment with the ability to translate product, policy, and data insights into strategic decisions.

Preferred Qualifications:

• Hands-on experience with creator/seller governance, moderation strategy, or enforcement systems.
• Familiarity with major e-commerce regulations across markets.
• Demonstrated past success working in a matrix environment and ability to influence key stakeholders.
• Strong understanding of US health-related regulatory and compliance landscape.