TIER II TECHNICIAN - SCHOOL SUPPORT

JOB TITLE: TIER II TECHNICIAN (DoDT)

GROUP: Teamsters IV LEVEL: 13 FLSA STATUS: Nonexempt WORKDAYS PER FISCAL YEAR: 246 HOLIDAYS: 14 SUMMARY: The position of Tier II Technician Maintains, analyzes, troubleshoots, and repairs or updates computer systems, hardware and computer peripherals at client location or within the Department's offices. Installs and troubleshoots network hardware and peripherals, where assigned. Documents, maintains, upgrades or replaces software systems according to end user requirements. Primarily supports administrative operations of the District by working directly with the Building Contact, Tier I Technicians, Systems grou p and networking vendors to achieve the desired result.

This position contributes to the fulfillment of the District's Technology Services Goals; the mission of the Department of Digital Transformation is to lead the technology initiatives of HPS while providing a high quality, dynamic technology environment. This position supports the mission of the District and the Academics and Operations Divisions by providing unparalleled service, comprehensive communications capabilities, and efficient use of resources , which empowers students and staff to achieve and perf orm at their maximum potential.

CONTEXT AND WHO WE ARE: Highline Public Schools serves students and families in the communities of Burien, Des Moines, Normandy Park, SeaTac and White Center in Washington state.

OUR PROMISE: Every student in Highline Public Schools is known by name, strength and need, and graduates prepared for the future they choose.

In 2013, families, students, staff and community members across Highline came together to develop a strategic plan that reflects our goals and dreams for students. Our strategic plan is our equity plan and is guided by Our Promise. In 2023, the strategic plan was updated to guide our work, identifying four bold goals:

• Culture of Belonging: A culture where all are welcome, valued, and safe.
• Innovative Learning: Academic experiences that engage, empower, and challenge every student.
• Bilingual & Biliterate: Multicultural skills that enable students to live, work, and communicate across cultures.
• Future Ready: Students explore possibilities and develop mindsets that prepare them for a changing future.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals wit h disabilities to perform the essential functions.

1. Major Programmatic Responsibilities (Oversight, Leadership, Policy-level Decision-Making): None. Major Operational Responsibilities (Day-to-Day tasks, Planning, Judgment): Oversees organizational information related to other Tier II Technicians and provides consistent and appropriate feedback to staff when instructed by management or in lieu of management when unavailable. Organizes data for reports and meets monthly with management. Job Description JOB DESCRIPTION: TIER II TECHNICIAN (DoDT)

Highline Public Schools 81D13T2T Tier II Technician Page 2 of 5 Maintain and operate service repairs in a timely manner, including day-to-day user requests, equipment performance issues, and the operation of equipment at the workstation and network levels. Diagnose workstation, printer, copier, and other related equipment problems. Optimize workstations for best performance. Troubleshoot, support and perform maintenance on workstations and network apparatus. Work closely with Help Desk Generalists to resolve issues at remote locations. Coordinate work with building staff to meet specifications for computer systems and room use. Install network equipment and configure, where appropriate. Supervises vendor walk-throughs and installations of network infrastructure. Works closely with Systems group to maintain network and workstation health. Maintain and operate service repairs in a timely manner, including day-to-day user requests, equipment performance issues, and the operation of equipment at the workstation level. Maintain and seek new vendors that will establish high quality service and support of products and services to HSD Receive, tag, and track incoming technology equipment in appropriate management systems (i.e. Business Plus and IIQ)

2. Legal & Safety Compliance (Federal, State, District, Collective Bargaining Agreements): Supports the District's policies for appropriate web and e-mail use as defined by CIPA (Children's Internet Protection Act) and COPPA (Children's Online Privacy Protection Act) compliance regulations. Supports the secure use of district electronic records for FERPA (Federal Education Rights and Privacy Act) compliance. Follows vendor specifications for equipment parts replacement. Periodically review vendor recall notices for impact on District technology and users.
3. Supervision None
4. Training: Creates and updates troubleshooting documentation and installation/support procedures; Ensures documentation is current and meets quality standards. Participates in and conducts technical training programs; Determine training objectives and create training programs including course outlines, handouts, and laboratory exercises. Trains school personnel in the use of application software and related hardware. Trains IT staff on new procedures and functions. Works closely with Tier I, II and Helpdesk personnel to mentor and assist in troubleshooting and diagnosing problems.
5. Communications/District Representation: Provides regular and/or daily correspondence to management, peers, Tier I, II and Helpdesk personnel regarding hardware status, updates, security threats, and operation requirements. Establishes and maintains relationships with District staff related to job responsibility. Improves staff and community communication in the area of technology. Communicates status of systems to directors and tech contacts, as appropriate. Represents district at various state-wide meetings and participates in state-wide decisions. Updates call tracking tickets to improve cross-account billing. JOB DESCRIPTION: TIER II TECHNICIAN (DoDT)

Highline Public Schools 81D13T2T Tier II Technician Page 3 of 5

6. Budgetary Authority: None.
7. Technology: Intentionally selects and uses the communication tool that is most appropriate for the task; knows when not to use a specific technology. Uses core software to address new tasks; performs routine functions using specialized software specific to a department or unit. Accesses and/or enters ad hoc information; produces requested reports. Models the use of district technology resources in a safe, ethical, and legal manner. Fluent knowledge and extensive user of Microsoft and Internet technologies. Early adopter of new technologies.
8. Support: Supports implementation of enterprise services as assigned by the Director of Technology Services. Assists District representatives in the research and implementation of enterprise software. Department of Digital Transformation staff in troubleshooting enterprise systems.
9. Professional Development: Attends training, conferences, vendor presentations, district meetings and other activities as needed for professional development.
10. Other Duties: Performs related duties and assumes other responsibilities as may be assigned by the Director of Technology Services.

MINIMUM QUALIFICATIONS: Education and Experience High school diploma or equivalent A+, MCSA/MCSE, Linux, UNIX, Microsoft, Intel, Macintosh, and peripheral training, or similar Three years on the job experience setting up and diagnosing problems related to hardware and software uses One year experience maintaining an enterprise operation consisting of multi-site integrated technologies One year experience supporting enterprise environments and solutions

ADDITIONAL REQUIREMENTS: Experience using and applying Internet technologies Familiarity with a variety of the field's concepts, practices, and procedures Familiarity with server administration and networking concepts

PREFERRED QUALIFICATIONS: Bachelor degree in Computer Science or related field Prior experience working within a K-12 service and support organization Project management experience Licenses/Certification

CONDITION OF EMPLOYMENT: Criminal background clearance Valid WA State driver's license and proof of insurance JOB DESCRIPTION: TIER II TECHNICIAN (DoDT)

Highline Public Schools 81D13T2T Tier II Technician Page 4 of 5 Pass a post hire, pre-employment physical assessment test All certificates, licenses, endorsements, permits, and vaccines (absent exemption) as required for this position by state and local authorities

KNOWLEDGE OF: Enterprise operations; technology; staff development skills; communication and process skills; project management and coordination skills; people skills; planning skills; supervision skills; problem solving skills; budget skills IBM/compatible microcomputers, LAN/WAN technology, peripherals, software and network apparatus Maintenance of computer network infrastructure at remote sites Supporting and maintaining user account information including rights, security and systems groups School board policies and procedures

ABILITY TO: Communicate effectively verbally and in writing Train and provide work direction to classified staff Operate a microcomputer and related software Maintain effective working relationships with individuals and groups in a multicultural and diverse community Work collaboratively with school and central office administrators, parents, vendors and community members Demonstrate keyboarding skills Remain flexible to changes in assignments or situations Organize activities, set priorities, and follow instructions Perform a variety of complicated tasks working independently, relying on experience and judgment to plan and accomplish goals Demonstrate a helpful attitude and maintain good interpersonal skills Comply with school board policies and follow administrative procedures

REPORTING RELATIONSHIP: Reports to the Director of Digital Learning and Libraries or designee

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, and walk. The employee is frequently required to bend neck and back, lift and carry, use hands for repetitive grasping and for pushing/pulling. The employee is occasionally required to use hands for fine manipulation; squat, kneel, climb stairs or ladders, reach overhead, lift overhead, crawl, knee stand, push and pull. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee must frequently lift and/or carry up to 20 pounds and occasionally lift and/or carry a maximum of 64 pounds. The employee is required to push a maximum force of 57 pounds and pull a maximum force of 50 pounds. Anything over the weight limits should be completed with a second or third person or with mechanical assistance.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display with prolonged exposure to electronic equipment and visual display screens. The noise level in the work environment is usually moderate. The employee must adjust to frequent interruptions in their work JOB DESCRIPTION: TIER II TECHNICIAN (DoDT)

Highline Public Schools 81D13T2T Tier II Technician Page 5 of 5 schedule. Requires travel throughout the district. Works independently. Requires minimal supervision.

Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include, and are not intended to include, every possible activity and task performed by every specific employee. CLASSIFICATION HISTORY Updated Duties and Responsibilities as outlined by Director of Digital Learning and Libraries, 2025.12.1 Updated Group due to new bargaining unit, 2024.12.12 Updated Context and Disclosures sections, 2024.06.06 Summary revised by Human Resources, 2022.09.28 Revised Condition of Employment section, 2022.06.08 Updated context and mission statement, 2018-05-11 Updated by Human Resources to revise Physical Demands & add physical assessment as a requirement per WorkSteps Study, 2014.08.27 Transferred to newest format by Human Resources, 2014.0303 Updated by Human Resources, 2013/05 Updated pay level by Human Resources, 03/2012 Created by Human Resources, 10/2010

Highline Public Schools, District #401, complies with all federal rules and regulations and does not discriminate in admission, access, treatment, or employment in education programs or hiring practices on the basis of race, creed, religion, color, national origin, age, sex, sexual orientation including gender expression or identity, marital status, honorably -discharged veteran or military status, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. This holds true for all students who are interested in participating in educational programs and/or extracurricular activities. Highline Public Schools also provides equal access to the Boy Scouts and other designated youth groups. Any person having inquiries should contact: Age Discrimination Act, Americans with Disabilities Act, Affirmative Action, Civil Rights Act (employees), and Title IX: Chief Talent Officer, 206.631.3121, titleixofficer@highlineschools.org; Civil Rights Act: District Ombudsman, 206.631.3104, civilrightscoordinator@highlineschools.org; Section 504 of the Rehabilitation Act- Director of Social Services, 206.631.3250, 504coordinator@highlineschools.org, Address: 15675 Ambaum Blvd. SW, Burien, WA 98166