Tier 2 Service Desk Tech (Edmonton, Canada)

You will work directly with employees across accounting and operational teams, handling both on premise and cloud based environments, administering Active Directory, and supporting hardware and software deployments. This role is essential to maintaining smooth day to day operations by troubleshooting issues, supporting end users, and ensuring systems remain secure and reliable.

Company Overview
At The Intersect Group, we are partnering with a well established organization in the construction and infrastructure sector that delivers critical services across multiple industries. The company values reliability, teamwork, and operational excellence while supporting a fast paced environment that depends on strong IT performance. Their teams take pride in providing hands on support, maintaining secure systems, and ensuring technology enables business continuity across all locations.

Role Summary
We are seeking an IT Service Desk Technician to provide on site technical support at the company’s Canada location. This role is essential to maintaining smooth day to day operations by troubleshooting issues, supporting end users, and ensuring systems remain secure and reliable.
You will work directly with employees across accounting and operational teams, handling both on premise and cloud based environments, administering Active Directory, and supporting hardware and software deployments. This role requires strong communication, problem solving skills, and the ability to work independently while delivering high quality customer service.

Key Responsibilities
• Provide timely technical support for users on site and remotely
• Troubleshoot hardware, software, and network issues and restore functionality
• Stage, deploy, and reclaim devices including workstations, routers, and printers
• Configure and maintain computer equipment, peripherals, software, and drivers
• Deliver onboarding support, setup, and orientation for new technology and applications
• Schedule and perform routine maintenance, upgrades, and system checks
• Assist with IT projects including deployments, demobilizations, server tasks, and process improvements
• Participate in after hours on call rotation for emergency support needs
• Maintain documentation, asset tracking, and support logs as required

Key Requirements
• 3 to 5 years of experience as an IT Technician or similar role in an enterprise environment
• Degree in Computer Science engineering or related field or equivalent professional experience
• Proficiency with Windows 10 Office 365 and PC hardware support
• Strong understanding of networks LAN and WAN technologies
• Active Directory experience including object management and NTFS permissions
• Experience supporting both on premise and cloud based environments
• Excellent communication diagnostic and problem solving skills
• Ability to travel locally to nearby locations when required
• Ability to lift up to 35 pounds and work in physically demanding conditions when needed
• CompTIA A plus or Microsoft certifications preferred
• Strong organizational skills and ability to manage multiple tasks under deadlines

Location and Schedule
• On site in Acheson, AB (Canada) Monday through Friday 8am to 5pm

Call to Action
If you are an experienced IT Support professional looking for a hands on on site role with growth potential, apply today by sending your resume and contact information to The Intersect Group. Our team will follow up promptly to discuss next steps.