| Location | Houston, TX |
Tier 2 Customer Service Specialist
Location: Hybrid in office 1 day per week
Preferred Location: Houston, TX area
Hours: 8:00 AM 5:00 PM
The Tier 2 Customer Service Specialist handles escalated customer service issues referred from the Tier 1 call center. The role primarily works on cases in Salesforce related to billing and other customer issues.
Responsibilities
Handle customer service cases escalated from the Tier 1 call center.
Work on cases in Salesforce, primarily related to billing and other issues.
Act as an intermediary between the customer, the company, and potentially the utility.
Manage and execute cases independently.
Work remotely most of the time, with one day per week in the office.
Qualifications
Customer service background.
Strong attention to detail.
Strong time management skills.
Ability to work independently.
Basic Excel skills.
Salesforce experience is beneficial.
Experience with order-to-cash systems is beneficial.
Knowledge of the energy market is a plus.
No specific degree or minimum years of experience required; experience is preferred over education.
Candidates may work from any Constellation office, with a preference for candidates located near Houston.