Tier 1 Support Technician

San Francisco, CA | Full Time, Onsite | $70K-$85K | Nonprofit / Education

If you're an IT professional who enjoys helping users, resolving technical issues, and building a strong foundation in IT support, this is an excellent opportunity to join a mission-driven organization while developing your technical skills. We are seeking a Tier 1 Support Technician to provide front-line technical support for faculty, staff, and students in a dynamic environment.

This role focuses on desktop support, user administration, Microsoft 365, Google Workspace, device setup, and troubleshooting hardware and software issues. You'll be part of a collaborative IT team that supports a diverse technology environment while gaining exposure to modern endpoint management and cloud technologies.

Why You'll Want to Join

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• 35-hour workweek with a full-time Monday-Friday schedule
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• Competitive salary of $70K-$85K
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• Mission-driven environment supporting the next generation of artists and creative professionals
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• Opportunity to work with modern technologies including Microsoft 365, Google Workspace, Jamf, and Intune
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• Strong mentorship and career growth opportunities within IT
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• Medical, dental, vision, 401(k), and generous vacation benefits
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What You'll Do as a Tier 1 Support Technician

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• Serve as the first point of contact for end-user technical support requests
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• Troubleshoot and resolve issues related to hardware, software, printers, and connectivity
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• Set up and deploy laptops, desktops, mobile devices, and peripherals
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• Create, modify, and manage user accounts and access permissions
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• Support users across Microsoft 365 and Google Workspace environments
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• Install, configure, and maintain standard business applications
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• Assist with onboarding and offboarding activities, including account provisioning and equipment setup
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• Escalate complex technical issues to senior IT staff when appropriate
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• Document support activities and maintain accurate service ticket records
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• Provide excellent customer service to faculty, staff, and students
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What We're Looking For

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• 1-3 years of experience in a Help Desk, Desktop Support, or Tier 1 IT Support role
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• Experience supporting Microsoft 365 users and common desktop applications
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• Exposure to Azure AD (Entra ID) and user account administration
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• Familiarity with Google Workspace is a plus
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• Experience setting up and troubleshooting Windows and macOS devices
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• Exposure to endpoint management tools such as Jamf or Microsoft Intune a plus
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• Desire to learn new technologies and grow within an IT career path
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• Ability to work onsite in San Francisco Monday-Friday
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