Tier-1 Service Desk Agent
Responsibilities
- Troubleshoot and resolve workstation issues.
- Image and deploy workstations.
- Triage issues and assign to the correct tech or team.
Requirements
- 1+ year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
- Experience working with a ticketing system (ServiceNow preferred).
- Experience troubleshooting workstation hardware and software.
- Knowledge of networking protocols and equipment.
- Experience configuring and troubleshooting MS Office (O365) products.
- Expertise in supporting Windows 10.
This is a 6-month Contract-to-Hire opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.
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