Tier-1 Service Desk Agent (CA)

Tier-1 Service Desk Agent (CA)

Responsibilities

• Troubleshoot and resolve workstation issues.
• Image and deploy workstations.
• Triage issues and assign to the correct tech or team.

Requirements

• 1+ year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
• Experience working with a ticketing system (ServiceNow preferred).
• Experience troubleshooting workstation hardware and software.
• Knowledge of networking protocols and equipment.
• Experience configuring and troubleshooting MS Office (O365) products.
• Expertise in supporting Windows 10.

This is a 6-month Contract-for-Hire opportunity with our Rancho Cucamonga, CA client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.

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