Tier 1 - Customer Experience Representative
Starting Salary: $46,550
Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST)
Location – On-Site Bonita Springs, FL
Job Summary:
eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.
Overview of Responsibilities:
- Respond to inbound customer inquiries.
- Provide navigation and usage support for Dictation.Cloud.
- Perform initial troubleshooting using SOPs.
- Document interactions accurately in HubSpot.
- Maintain service levels and quality standards. Participate in paid on-call rotation.
Core Competencies:
- Customer Focus
- Technical Aptitude
- Communication
- Problem Solving
- Attention to Detail
- Time Management
- Adaptability
- Teamwork
Qualifications: Drive to learn about technology and grow your knowledge.
- Strong communication and customer-service skills.
- Ability to troubleshoot basic technical issues.
- Familiarity with Windows and Microsoft Office.
- Ability to work full-time in office.
- Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels.
- Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.
- Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.).
- Ability to thrive on change and a sense of urgency to get things done.
- High energy with the ability to multitask and prioritize efficiently.
- Desire to learn our solutions, help others, and rapidly advance.
- Have excellent time management skills and can make decisions quickly.
- Maintain composure and Client focus while resolving issues.
- Superb ability to focus on detail as well as the overall view.
Optional Qualifications:
- English/Spanish bilingual (preferred).
- Bachelor’s Degree in computer science or similar industry experience.
- Comp TIA or equivalent experience
- Experience in HubSpot
- Healthcare IT experience is desirable
- Knowledge of Dragon Voice Recognition Software.
- Knowledge of Philips Dictation software and hardware products.
- Knowledge of Dictation & Transcription Hardware or Software.
- Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS.
- Sales or hospitality experience.
- Work in Medical EHR or similar experience in vertical-specific software platforms.