Ticket Seller Supervisor (variable hour)

Ticket Seller Supervisor (variable hour)

Salary

$26.44 - $35.42 Hourly

Location

Portland5 Centers for the Arts, OR

Job Type

Variable Hour

Job Number

2026-8140-P5-G2

Department

Portland5 Ctrs for the Arts

Opening Date

10/20/2026

Closing Date

11/3/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Position Summary

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

As the fifth largest performing arts center in the nation, Portland'5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance, and lecture performances to great Portland.

As part of the Metro family, the Portland'5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools on a regional scale.

Portland'5 Centers for the Arts is seeking a Ticket Seller Supervisor-a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, youll oversee day-to-day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests. At Portland'5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

We currently have multiple part-time positions available, working event shifts 3-4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.

As the Ticket Seller Supervisor you will:

• Supervise and coordinate the activities of staff involved in selling tickets during event.
• Provide staff with cash and event information, including special promotions.
• Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
• Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.
• Prepare box office for event selling activates ticket sales; releases promoter and box office holds.
• Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.
• Provide customer service; assists with ticket sales, provides will-call, monitors box office lines.
• Use creative problem solving skills to address seating, technical, and customer service issues as they arise.

Attributes for success

• Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
• Knowledge of basic accounting principles and cash-handling best practices.
• Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
• Work effectively and successfully in stressful and sometimes difficult situations.
• Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.
• Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteousness from others.
• Ability to work various shifts, including evenings, weekends and holidays.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; and
• An Associate's Degree; or
• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Shift and schedule: This is a variable-hour position with a schedule that changes based on event calendars and business needs. It offers flexibility by following an event-driven schedule, making it easier to balance work with personal commitments. You'll have the opportunity to support events during evenings, weekends, and holidays as needed, with shifts based on operational demands.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Previous ticket selling experience
• Knowledge and experience with Paciolan

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application
• Responses to supplemental questions

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments (if applicable)
• Reference check
• Background records check for finalist candidate

COMPENSATION, BENEFITS AND REPRESENTATON

The full-salary range for this position is step 1: $26.44 to step 7: $35.42 per hour. However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements and Metro's internal equity review process, the appointment will likely be made between step 1: $26.44 to the equity range step 3: $29.15 per hour.

This position is eligible for overtime and is not represented by a union. It is classified as a Ticket Services Event Supervisor.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Megan Warneke

Email: megan.warneke@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions - including recruitment, screening, interviewing, selection, promotion, compensation, and separation - must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans preference

Under Oregon Law, qualified veterans may be eligible for veterans preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide qualifying documents as instructed during the application process.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.

Government Jobs

For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page.

Metro

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.

As part of the Metro family, Prortland5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.

Portland'5 Centers for the Arts and Metro

As the fifth-largest performing arts center in the nation, Portland'5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland'5's roughly 73 employees host more than one million patrons each year.

As part of the Metro family, you play a vital role in serving the people of the greater Portland region.

Family members, including eligible spouses, domestic partners, and children, are covered under most of our benefits programs. Benefits vary depending on position and full-time, part-time, and variable hour status.

Part-time employees benefits are based on position and the number of hours worked. A few of the benefits that may be offered are:

• Medical, dental and vision health insurance
• Paid sick leave
• Paid vacation, holiday and other leave
• Paid parental leave
• Full contribution to Oregon PERS retirement
• No-cost TriMet Hop Pass
• Employee Assistance Program
• Training opportunities
• Flexible schedules depending on position and department

For part-time employees, employee contributions to health insurance premiums are pro-rated based on the number of hours they work.

Metro also offers a variety of perks for all employees, including free admission to the Oregon Zoo (including ZooLights!), Oxbow and Blue Lake Regional Parks, membership discount at Lloyd Athletic Club, credit union eligibility and more. Employees also receive access to financial wellness and legal consultation services, as well as first-time home buying and ownership counseling.

Learn more about employee benefits.

Some positions are represented by a union and have additional benefits.

View union contracts here.

01

Please tell us how many years of experience you have as a Box office Supervisor, or in a similar supervisory role? (This experience should be listed on your application)

• No Experience
• Less than one year of experience
• 1 year but not more than 2 years of related experience
• 2 years but not more than 3 years of related experience
• 3 years but not more than 4 years of related experience
• 4 years but not more than 5 years of related experience
• 5 years but not more than 6 years of related experience
• 6 or more years of related experience

02

Please tell us how many years of experience you have completing event settlement or reconciling daily sales. (This experience should be listed on your application)

• No experience
• 0 - 6 months of experience
• 7 - 12 months of experience
• 1 year but not more than 2 years of related experience
• 2 years but not more than 3 years of related experience
• 3 years but not more than 4 years of related experience
• 4 or more years of related experience

03

Which of the following ticketing systems have you used in a professional setting? (Select all that apply.)

• Paciolan
• Ticketmaster/Archtics
• Tessitura
• Tickets.com/ProVenue
• SeatGeek Enterprise
• AudienceView
• Eventbrite
• TicketsWest
• AXS
• None of the above
• Other ticketing system(s)

04

Please tell us how comfortable you are in handling difficult customer service issues in a fast-paced environment?

• Very comfortable
• Comfortable
• Not comfortable
• No experience

05

This position is considered a variable hour position with no set schedule and will be scheduled to work based on business and event needs; which can include nights, weekends and holidays. This is not a full-time position. Variable hour employees are able to work 1040 hours per year. Are you able to meet this availability requirement?

• Yes
• No

Required Question

Employer Oregon Metro

Address 600 NE Grand Ave

Portland, Oregon, 97232

Phone 503-797-1570

Website http://www.oregonmetro.gov